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Lakaija P.ObjectiveI want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.Skills & AbilitiesMore than 10 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting.Possess solid Inbound and Outbound calls.Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.Ability to train, motivate, and supervise customer service employees.A team player, acknowledged as Total Quality Customer Service Professional.Develop plan, conduct audits and variance analyses, process tax reports and filings, and maintain/update accurate inventories.ExperienceTransportation Assistant /MISD11/2018 Present Clinton Township, MIAssist in the loading and unloading of students at home and at school.Maintain discipline of children on the bus.Prepare accident report whenever necessary for student injury.Attend first-aid classes, other para-medical procedures classes and other training at the direction of the Transportation Director.Become knowledgeable in fire drill procedure.Become knowledgeable in the use of fire extinguishers.Apply safety restraining devices as requested and authorized by the building principal and/or physical/occupational therapist.Perform emergency first aid.Business Client Services Specialist I /Chemical Bank (Office Team)05/2017-11/2018 Troy, MICustomer service: Greets, announces and assist clients, vendors and other guest: receives, screens and forwards clients calls.Meeting Coordination Assistance, Calendar Management & Planning, and Assist human resource with log of candidates that apply for employment.Assist the project teams with document processing and transmission.Actively manage the banking relationship for a select group of clients to ensure the client receives the best products, services and rates for his or her needs.Take ownership for resolving clients banking issues, identifying needs, and thinking beyond the products.Troubleshoot and resolve online and mobile banking issues.Client support and talking to bankers of different backgrounds- teller, branch managerCall manager (CAII) /AAA of Michigan07/2015-12/2016 Dearborn, MIDispatch emergency road service calls to the appropriate contractorAnswer incoming calls from our ERS contractor network.Accurately enter member information into all utilized programs.Assist ERS counselors with questions about member service requests.Work with other team members to ensure that members road service needs are fulfilled.Provide members with information about the availability of other AAA products.Claims Rep/ State Farm03/2013-12/2014 Atlanta, GAReceiving and reviewing claim informationApplying claims settlement procedures to process claims, initiate claim payments, and close claim files.Communicating with customers and associates over the telephone and other communication channels.Working in a collaborative team environment to handle a large volume of claims and telephone calls.EducationFERRIS STATE UNIVERSITY, BIG RAPIDS, MIEDUCATION 1998-2000PURDUE UNIVERSITY, ATLANTA, GACERTIFICIATE IN PEST MANAGEMENT2010-2011DEKALB TECH, COVINGTON, GAEDUCATION2011-2012CommunicationMy experience includes Team management, Training, Technical support & Help Desk, Customer service, Call center, and Dispatching as my enclosed resume indicates. I have completed several extensive client satisfaction-training programs and have applied those skills to my current positions and have received tremendous results.