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Click here or scroll down to respond to this candidateCandidate's Name
Dumfries, Street Address VAEMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYProfessional with over 25 years of experience in client support, executive assistance, and IT management. Expert in delivering exceptional service while efficiently managing executive schedules and facilitating cross-functional communication. Proven ability to leverage technology to enhance processes and support business objectives. Strong problem-solver with a track record of building lasting client relationships and optimizing team performance. Committed to driving organizational success through effective support and strategic implementation of IT solutions.SKILLSMulti-task & Critical thinkingStrong organizational skillsEffective CommunicationManagement and Supervisory SkillsMS office & Outlook ProficiencyStaff training and on patient on boardingIndependent Work CapabilityCalendar and Email ManagementExceptional Customer ServiceConfidential Data HandlingMeeting CoordinationMarketingEXPERIENCEMedical Receptionist / Virginia Cancer Specialist- Radiation Oncology 07/2022 - CurrentStreamlined patient flow by greeting visitors and initiating triage processes.Assisted patients with medical forms and documentation, ensuring accuracy.Managed scheduling appointments and verifying patient information.Handled various inquiries, including billing, medical record request and insurance benefits program evaluations.Maintained, managed, and resolved conflicts on multiple heavy calendars with ability to problem solve and adjust schedules based on priorities.Collecting and processing balances.Federal Contract Manager (part time)/Slam Technical Services LLC, dba STS Government 10/2022-CurrentOversaw and managed contracts with manufacturers, service providers, suppliers, and customers, ensuring effective execution and compliance.Adherence to applicable laws and regulations (including FAR, DFARS, TAA, BAA provisions, and specific contract clauses).Negotiated terms and conditions across various agreement types (such as Non-Disclosure Agreements, Teaming Agreements, Purchase Orders, Subcontracts, etc.), focusing on risk assessment, mitigation, and alignment with business objectives.Evaluated contract documents and correspondence to provide insight during the bid assessment process.Engage in negotiations with current and potential clients to define performance expectations, contractual obligations, and legal parameters for assigned contracts.Maintained comprehensive and well-organized records of contracts, including original agreements, correspondence, authorizations, amendments, and other relevant documents.Guarantee timely execution and delivery of contracts, business proposals, quotations, and customer communications.Communicated contract statuses and relevant information to appropriate staff members, ensuring clarity and understanding. Researched, prioritized, and followed up on incoming issues and concerns and determined appropriate course of action, referral, and/or response.Business Analyst / Velvet Skin Care - Lahore, Pakistan 12/2018 - 01/2022Facilitated communication between stakeholders, ensuring all parties are aligned on project goals and requirements.Operated as the primary point of contact for all internal and external customers.Created detailed documentation, including business requirements documents (BRDs), functional specifications, and user stories.Evaluated current business processes and recommend enhancements to improve efficiency and effectiveness.Managed communications and project timelines, ensuring efficient operations.Supported international employees and managers with administrative and clerical duties (i.e. travel arrangements flight and hotel).Collaborated with technical teams to design solutions that meet business needs, considering both functional and non-functional requirements.Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.Stayed informed about industry trends and competitor practices to provide insights for strategic decision-making.Wrote user stories based on business functionality as well as technical capabilities.Help Desk / RG2 Technologies (Subcontractor with DOD/Navy and DOJ) Clearance 06/1996 - 01/2011Communicated effectively with internal and external customers in writing, on the phone, and in person.Created Standard of Operating (SOP) training materials and facilitated staff training.Coordinated schedules, managed correspondence, and provided administrative support.Collaborated with IT professionals to resolve complex issues.Schedule internal and external meetings, conferences, determine meeting logistics, and training seminars.Provided training or guidance to end-users on how to utilize new systems effectively.Installed any required software or drivers needed for the consolidated analysis centers inc. (CACI) cards to function properly.Documented the installation process, including configurations and any issues encountered for future reference.Ran tests to verify that the cards are operating correctly and that they integrate smoothly with existing systems.Executive Assistant / Marriott Corporation - Bethesda, Maryland 03/1993 - 08/1999Managed senior leadership calendars and coordinated confidential meetings.Assist in managing projects, tracking deadlines, and following up on action items.Produced clear, concise, and comprehensive documentation in compliance with agency standards.Assisted C-suite executives with meetings, conferences, presentations, and travel itineraries.Handled correspondence, sensitive information including emails and phone calls, ensuring timely responses and effective communication.Prepared reports, presentations, and other documents, maintain filing systems and ensure accurate record-keeping.Assisted with budget tracking and expense reporting as needed.Organized meetings, including preparing agendas, taking minutes, and following up on outcomes.Addressed issues as they arise and provide solutions to facilitate workflow and efficiency.Acted as a liaison between executives and other stakeholders, both internal and external.Marinos Pizza & Subs/Self Employed 8/1996-12/2018Managed daily operations of a successful restaurant, ensuring a high standard of service and food quality.Recruited, trained, and supervised staff, fostering a positive and efficient work environment.Developed and updated menus based on seasonal ingredients and customer feedback.Oversaw inventory management, including ordering supplies and maintaining optimal stock levels.Managed financial operations, including budgeting, payroll, and profit/loss analysis.Ensured compliance with health and safety regulations, maintaining a safe dining environment.Implemented marketing strategies to increase visibility and attract new customers.Resolved customer complaints and ensured a high level of customer satisfaction.Conducted regular assessments of restaurant performance, implementing improvements as needed.Collaborated with vendors and suppliers to negotiate contracts and secure quality ingredients.Bank Representative / BB&T 09/2XXX-XX-XXXXAssisted customers with their banking needs, including opening and closing accounts, processing transactions, answering questions, and resolving issues.Helped customers understand their account statements, manage their accounts, and provide information on bank products and services.Followed bank procedures to prevent fraud and ensure compliance with financial regulations. This includes verifying customer identities and monitoring transactions for suspicious activity.Provided information on new financial products and services, helping customers make informed decisions.Addressed and resolved any issues or complaints that customers may have regarding their accounts or services.Performed various administrative tasks such as filing, handling mail, and updating customer information.EDUCATION AND TRAININGBusiness Analyst Training 01/2021Institute of Medical Laser 11/2018InfoTech Website Design 06/2016Computer Learning Center/ CNA Certification 01/1996Northern Virginia Community CollegeAssociate in business management /Computer Science 01/1994 |
