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Click here or scroll down to respond to this candidateCandidate's Name
Bristol, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a hard-working, single mother. 47 years old, healthy and motivated. I am a very fast learner, with plenty of energy and willing to go above and beyond. I have many years experience working with customers, in person, online and on the phone and email. I work well under pressure and have great problem solving skills. I am creative and open minded. I'm always ready to try something new. Authorized to work in the US for any employerWork ExperienceSchool Crossing GuardCrossing Guard Services LLC-Bristol, CTSeptember 2024 to PresentResponsible for ensuring safe crossing of pedestrians, especially children, at designated points near educational institutions or other busy areas during school hours. Instacart Shopper/Delivery DriverInstacart-Bristol, CTMarch 2023 to PresentUse an app on my phone to accept "jobs". I go to the store a customer has chosen, and I shop for the items they have personally picked out on the app. I ring them out, bag them, then deliver the groceries to the customer. I use my own transportation. Ensured the safe handling and transportation of fragile or perishable items Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Provided excellent customer service by addressing inquiries and concerns promptly and professionally Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays Front Desk AssociateAmerican Job Center-Bristol, CTJune 2023 to August 2023Temporary job through subsidized employment;Greet clients, answer phones, direct to select counselors/departments, help client set up accts on provided public computers, assist with questions about program, direct to job board, keep clean area, keep stock of office supplies, etc. Managed high call volume, efficiently handling inquiries, reservations, and guest requests Managed front desk operations, serving as the first point of contact for visitors, clients, and employees, and providing a welcoming and professional atmosphere Effectively answered and directed incoming calls, providing information and assistance to callers, and ensuring a high level of customer service Managed and maintained office supplies and inventory, ensuring that supplies were well-stocked and ordering replacements as needed, reducing downtime and interruptions Handled customer inquiries and concerns in a professional and timely manner, demonstrating excellent problem-solving skills and customer service Managed and updated employee and visitor logs, maintaining accurate records of office traffic and enhancing security measures Provided administrative support to various departments, including document preparation, data entry, and file management, contributing to overall office efficiency Utilized multitasking skills to handle a variety of responsibilities simultaneously, including managing phone lines, greeting visitors, and addressing inquiries Demonstrated proficiency in office software and technology, including Microsoft Office Suite and other relevant toolsPCA Personal Care AssistantNone (took care of my mother)-Bristol, CTJanuary 2017 to January 2022 Provided personalized care and assistance to patients, ensuring their comfort and well-being Assisted with daily activities such as bathing, dressing, grooming, and medication management Managed meal preparation according to dietary restrictions and assisted with feeding when necessary Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs Offered emotional support and companionship to patients during difficult times or periods of isolation Provided assistance with light housekeeping tasks to maintain a clean and organized living space Escorted patients to medical appointments and ensured their timely arrival Provided support during end-of-life care by offering comfort measures and emotional support to both the patient and their loved onesOffice AdministratorFeet First Flooring-Hartford, CTMay 2004 to February 2015 Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability Assisted in budget tracking by monitoring expenses related to office supplies procurement and vendor paymentsCashierDunkin donuts-Southington, CTJune 2012 to December 2012 Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brewShelter MonitorSt Vincent de Paul Society-Bristol, CTFebruary 2010 to December 2010 Provided direct support and assistance to residents in a shelter setting, ensuring their safety and well- being Assisted with intake procedures, including registering new residents and conducting initial assessments Implemented and enforced shelter policies and rules to maintain a safe and orderly environment Offered emotional support and crisis intervention to residents facing challenging situations Facilitated group activities and workshops to promote residents' social and emotional development Maintained accurate records of resident interactions, incidents, and services provided Assisted in crisis management situations, including de-escalation and conflict resolution Participated in staff meetings and training sessions to stay updated on best practices and procedures Implemented safety protocols and emergency procedures to ensure the well-being of residents Provided transportation assistance to residents for medical appointments or essential errands Coordinated special events and activities to boost morale and provide recreational opportunities for residents Supervised and cared for children, ensuring their safety and well-being at all times Planned and implemented age-appropriate activities to engage children in learning through play Ensured compliance with all applicable laws, regulations, policies, and procedures related to medication management Administered medications to residents daily, ensuring accurate dosages and adherence to medication schedulesEducationGEDBristol Central High School - Bristol, CTNovember 2019 to November 2019Skills Delivery Driver Experience Customer service (10+ years) Cleaning Sales Cashier Office (10+ years) Computer skills (10+ years) Drivers license (10+ years) Residential cleaning Multi-line phone systems Call center (5 years) Crisis Management Medication Administration Case Management Group activities (10+ years)Languages English - FluentLinkshttps://LINKEDIN LINK AVAILABLE Certifications and LicensesDriver's LicenseCPR CertificationAssessmentsDelivery driver ProficientSeptember 2023Interpreting instructions or signs and solving problems Full results: ProficientCustomer focus & orientation ProficientOctober 2023Responding to customer situations with sensitivity Full results: ProficientWork style: Reliability ProficientSeptember 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientCleaner fit ProficientSeptember 2023Measures the traits that are important for successful cleaners Full results: ProficientWork motivation ProficientSeptember 2023Level of motivation and discipline applied toward work Full results: ProficientRetail customer service ProficientJuly 2024Responding to customer situations in a retail setting Full results: ProficientMedical receptionist skills ProficientJuly 2024Managing physician schedules and maintaining accurate patient records Full results: ProficientHome health aide skills ProficientSeptember 2024Providing care to patients in a home settingFull results: ProficientWork style: Reliability ProficientAugust 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAdministrative assistant/receptionist Proficient September 2024Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service ProficientOctober 2023Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationComputer efficiency at proficient level.Microsoft, Excel, QuickBooks ExperienceCustomer Service Experience |
