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Click here or scroll down to respond to this candidateLuis BetancourtReisterstown, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDriven to excel in high-volume dining environments, I leveraged guest engagement and safe food handling skills at First Watch to significantly enhance customer satisfaction and referrals. As a mentor at Ryleigh's Oyster, I implemented strategies that boosted revenue, showcasing my ability to motivate teams and foster meaningful customer relationships.Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.SkillsWork HistoryServer/Black ApronFirst Watch, 255 Baltimore Blvd St 1, Westminster, MD 21156April 2024 - Current Safe Food Handling Guest Engagement Food safety practices High-volume dining Cultivated warm relationships with regular customers. Exceed customer expectations while following our company mission of Making days brighter at every opportunity. As Black Apron, direct my coworkers to always follow our 5 Steps of Service and 10 Commitments. Served food and beverages promptly with focused attention to customer needs. Set positive tone for entire dining experience as first point of contact for incoming guests. Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.Assistant General ManagerRyleighs Oyster, 22 W Padonia Rd,Timonium,MD21093October 2021 - October 2023Server/Shift SupervisorFounding Farmers, 1924 Pennsylvania Avenue NW,Washington, DC 20006July 2015 - December 2020 Mentored and motivated team members to achieve challenging business goals. Resolved problems promptly to elevate customer approval. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Enforced quality assurance protocols to deliver ideal customer experiences. Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. Handled cash accurately and prepared deposits. Developed and implemented policies and procedures to improve customer service and satisfaction. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Interacted well with customers to build connections and nurture relationships. Implemented business strategies, increasing revenue, and effectively targeting new markets. Upsold high-profit items to enhance sales numbers. Resolved customer complaints promptly and professionally to maintain positive reputation. Maintained clean and organized dining areas to uphold restaurant hygiene standards. Set positive tone for entire dining experience as first point of contact for incoming guests. Served food and beverages promptly with focused attention to customer needs. Utilized communication practices with kitchen staff to deliver customer meals in timely manner. Answered customers' questions, recommended items, and recorded order information. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives. Train new staff members in our steps of service. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.EducationBachelor of Science in Restaurant And Culinary Management May 2011 Sistema Universitario Ana G Mendez - Universidad Del Este, Carolina, PR Languages Honoree of Cum Laude 3.7 GPASpanish English |
