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SKILLS Applicant Tracking Systems Onboarding Process Management Behavioral Interviewing Remote Hiring Employer Branding Job Posting Optimization Employee Referral Programs Career Fair Coordination Recruitment Process Outsourcing Executive Search Recruitment Metrics Analysis Boolean Search Techniques Competency-Based Interviewing Social Media Recruitment Strategic Sourcing Diversity and Inclusion Initiatives Pipeline MaintenanceCOMMUNITY SERVICE Volunteer-United Way Lifelong LearningCERTIFICATIONSNLP Coaching CertificationResults-oriented Recruiting Consultant and Business Development Professional with a diverse industry background and strong relationship management skills. Deep knowledge of industry trends and a reputation for delivering results in ambiguous environments. Proven track record of providing thought leadership and driving business results. Skilled in full lifecycle recruiting, talent acquisition practices, key trends and policies, proactive and creative candidate sourcing strategies, interview questions and techniques, strong relationship building and problem-solving skills. Experienced in applicant tracking systems and recruiting metrics, project management and cross-functional partnerships. Compliant with staffing practice regulations, adept at competitive research and industry profile development. Strategic thinker with expertise in negotiation, account and territory management, sales talent assessment and management. Proficient in Taleo (ATS), Salesforce (CRM), PeopleSoft (HRIS), and Workday (ATS). Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering [Number] years of recruitment strategy development. Detail- oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.WORK HISTORYFebruary 2019 - CurrentSenior Talent Acquisition Specialist Bank of America, Baltimore Provided strategic staffing support to the Financial Services Representatives, Financial Advisor Development Program, Merrill Financial Solutions Advisor Program, Administrative Support Staff, and various other divisionsSupported hiring for Merrill across multiple markets focusing on helping to drive the Talent Acquisition strategy Owned the entire recruitment processDemonstrated the presence while proactively managing client's and candidate relationshipsPracticed continuous networking and sourcing strategies to develop a pipeline of diverse talentUnderstand the financial advisor space to effectively identify and recruit talent with industry expertiseVery effective with hiring Military and Diverse talent, led the division in both categories of hiring diverse talent.Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.Collaborated with senior management to develop strategic initiatives and long term goals.CONTACTBaltimore, MD 21224PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileJanuary 2018 - February 2019Senior Recruiter, Sourcing Specialist CITY OF BALTIMORE, Baltimore January 2016 - January 2017Senior Recruiter Consultant/Sourcing Specialist TD AMERITRADE, CharlotteIdentified opportunities to improve business process flows and productivity.Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.Senior Recruiter committed to identifying highly skilled and talented candidates for the City's agenciesDeveloped the Talent Acquisition responsibilities for sourcing, recruiting, identifying and hiring extremely skilled and experienced professionals, throughout the City of BaltimorePartners with Agency HR practitioners to ensure that appropriate staffing levels were achieved and maintained to support strategic business goals and objectivesWorked with Agency Heads, paraprofessional and clerical staff, which involved some supervisory duties or responsibilities Received general supervision from a division chief Established a customized sourcing strategy for attracting highly sought after candidates Reduced time to fill by 40% on staffing hard to fill roles Sourced and staffed the newly created Shared Services division with the Director and Human Resources Business Consultant/ PartnersSuccessfully hired the Chief of Human Capital and the Enterprise Resource Planning (ERP) Director for the City of Baltimore's Information Technology AgencySourced and hired several IT Procurement Specialist for the Purchasing Agency.Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.Conducted thorough candidate screenings, resulting in higher quality interviews and placements.Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.Operated and maintained applicant tracking and candidate management systems.Fostered positive candidate experiences through transparent communication throughout the recruiting process.Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.Managed recruiting process talent selection, attraction challenges and business priorities to ensure high quality candidate experience for both internal and external talentJanuary 2013 - January 2016Senior Recruiter Consultant/Talent Advisor TEACHERS INSURANCE ANNUITY ASSOCIATION (TIAA), CharlotteJanuary 2007 - January 2013Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.Ensure seamless end-to-end experience from introduction to on- boarding Deliver diverse and exceptional candidate poolDevelop creative talent acquisition strategy, employment branding and sourcing solutions, leverage staffing analytics and ensure regulatory compliancePartner with senior leaders to ensure understanding of current and future talent needs and recruiting demandsMaintain customized reporting to track and communicate recruiting metrics, trends, variances and spending to monitor and evaluate program effectivenessCreated staffing plan in partnership with HR Business Partners and Line of Business Leaders resulting in 17 hires made within a 90-day period of timeEmployed strategic sourcing methods which resulted in lower cost per hire by 10% and eliminated an historical search firm spend of $10,000 per consultant.Partnered with key stakeholders to assess hiring profiles, candidate programs, headcount management and fiscal planningManaged entire external candidate process sourcing, screening and closingDemonstrated strong organization and time management disciplines by prioritizing tasks based on level of importance and highest ROIEstablished a customized sourcing strategy for attracting high-sought after candidates which resulted in placement of 34 hires within 120-day amount of time; thereby, meeting or exceeding plan time to fill estimatesCustomer and Candidate Satisfaction Survey and Performance Scorecard scores consistently high resulting in a positive candidate experience at every stage of the recruitment processCreated and maintained business status reporting to keep key stakeholders informed and identify improvement opportunities, as well as established a greater efficiency in the end-to-end recruiting process.Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.Conducted thorough candidate screenings, resulting in higher quality interviews and placements.Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.Operated and maintained applicant tracking and candidate management systems.Fostered positive candidate experiences through transparent communication throughout the recruiting process.Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.Individual Consultant, Financial Solutions Group TEACHERS INSURANCE ANNUITY ASSOCIATION (TIAA), CharlotteJanuary 2005 - January 2007Individual Consultant, Client Services TEACHERS INSURANCE ANNUITY ASSOCIATION (TIAA), CharlotteJanuary 2000 - January 2003Senior Recruiter The Vanguard Group, Charlotte Managed daily lead flow to meet service goalsFormed strategic partnerships with financial intermediaries to gain market share and drive net new flowsPerformed a minimum of 30 cold calls per day resulting in generating$15M in Net New FlowsCreated monthly Training Newsletter to share best practices, motivate and train new hires.Provided subject matter expertise in specific industries or functional areas, elevating the quality of insights offered to clients.Established credibility as a trusted advisor through consistent demonstration of expertise, integrity, and commitment to client success.Fostered a collaborative work environment by promoting open communication among team members, leading to increased innovation and problem-solving capabilities.Conducted thorough due diligence in reviewing potential investment opportunities for clients, ensuring sound decision-making based on accurate information.Assessed client needs through effective listening, delivered responsive and effective issue resolutionIncreased both client assets and retention under management through effective lead generationEmployed customer care methodology that provided superior participant customer service to TIAA-CREF clients resulting in an increased retention rate Exceeded call quality monitoring standards by 15%. Responsible for maintaining relationships with various business partnersFilled requisitions for new hires within the Participant Service Division and Wealth Management Division.EDUCATIONBachelor of Science, Business AdministrationPfeiffer University, Charlotte, NC |