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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Wind Rd Apt NGreensboro NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjective: To utilize current skill set to enhance and to gain more skills in order to bring about positive results within an establishmentEducationLynn Classical High School Class of 94"Cosmetology SchoolPremier Hair Academy Graduate 03CollegeIndependent University Attended 2015 to 2016Medical & Health Mgt.American Intercontinental University Attended 2017 to 2018Business AdministrationStrayer College Currently AttendingBusiness AdministrationEmploymentPra GroupJan 2024 to currentBurlington North CarolinaCustomer solutions representativesCollect accounts from customersUpdating informationProviding payment plans or one-time paymentsAdvising if they have hardships or notTaking 65+ calls a day for outbound 20 inbound a dayAsk consultingBlue Cross Blue shield of North CarolinaAug 2023 to March 2024Durham, NCCustomer Service RepresentativeAssisted with providing members with there are membership plans that they are on.Help assist members with their claimsHelp members with grievancesWorked with SalesforceChange addresses and phone numbers update plan informationProvided assistance with pharmacy information about their deductible how much their prescriptions are and when they're able to get new prescriptionsAssisted with coworkers when they needed helpAn assisted with overflow making sure that cases were submitted correctlyWorked with Windows Excel MicrosoftFedrigoni aka AcucoteMarch 2023 to July 2023Graham, NCCustomer Service RepresentativeEnter's for customer orders for adhesive orders that they neededHas my own territory to run for customer'sProvided quotes along samples sheetGiven great customer service to the customers in different areasVolvo Action Service-Uptime centerApril 2022 to February 2023Greensboro, NC 27409Uptime support specialistAssist with drivers,vendors,along with coworkers on setting up cases and making sure that all necessary information is in caseAlso assist other employees or coworkers with services that they need help withDispatch vendors to work on units, followed up on casesStill learning all aspects of jobSpectrum/ Charter Communications Dec. 2017 to April 2022Greensboro, NC 27410CSR, Community SolutionsAssist sup with side by sides for new agents and agents that i could help guideIFT Support with new hireTrained in Telephone, Internet and CableAssist with my team and other agents by chats to solve issuesAssisting customers with issues to correct and make it rightAssist with help team build their statsManaged Wi-Fi assisting customers with adding devices to their registration sitesAssist with bill payAssist with new employee lead chat when reps have issues and need guidanceDeescalate customers issue and going above and beyond to assist the customer to resolve the issues that they may haveAlorica Sept. 2016 to Nov 2017Greensboro, NC 27410CSR, Quality dept.Assist supervisors with feedback on reps callsHeld quality meetings with listening to calls on outliersListened to 320 calls in a month mad reports on 10 outliersSide by side with repsProvided coachings to reps to assist with numbers.Salvation Army Nov. 2014 to March 2016Greensboro, NC 27406CSR, Greensboro NCAssisted customers with purchasesOrganized merchandise when customers bring donationsVolunteer for homelessGeneral Dynamics IT. Sept. 2013 to June. 2014Sandy, Ut 84070Supervisor/Quality Specialist, Sandy Ut Assisting CSR with customer calls Leading calibration meeting on calls Monitoring 240 + monitors a month Accurately enter timecards in company system Inspiring and assisting associate's workload Leading team meeting with other supervisors Attending and organizing training classes for new system Provided exceptional customer serviceGreat Clips May 2013 to Aug 2013Salt Lake City, Ut 84106Manager/Hair Stylist, Salt Lake City UT Conducted and Initiated staff meetings Prepared work schedules for stylist Responsible for opening store on time Accurately counted funds and made deposits Created contest for stylist to meet goals for the month Attended training classes to enhance skills in cosmetology Assisted employees with haircuts color etc. Conducted one on ones with stylist to set goals for the month Help employees meet goals they set for the month Remain diplomatic and provided Great Customer Service to unsatisfied customersHair Cuttery. March 2011 to April 2013Allston, Ma 02134Manager/Hair Stylist, Allston MA Conducted and Initiated staff meetings Prepared work schedules for the stylist Responsible for opening and closing the store on time Accurately counted funds and made deposits Created contest for stylist to meet goals for the month Attended training classes to enhance skills Assisted employees with color and cut problems Conducted one on ones with associates to set goals for the month Help employees meet goals they set for themselves Encourage employees to inspire others and do wellSupercuts March 2010 to Feb 2011Wilmington, Ma 01887Shift manager/Hair Stylist, Wilmington MA Assisted with educational training classes regarding business and cosmetology Responsible for opening and closing the store on time Conducted one on one counseling sessions with stylist in reaching their goals Prepared work schedules in a timely fashion Assisted with scheduling training classes Remaining diplomatic and provided Great Customer Service to unsatisfied customers |
