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PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Open to Relocation
Professional Summary
Dynamic professional with over 5 years of administrative and adept technological experience. Veteran in higher up-support, managing
company calendars and confidential information to ensure organizational efficiency. Past experience showcases high competency in
project management with large local office affairs for companies such as Allstate, the 4th largest insurance agency in the U.S., event
planning and leadership through the position of President of Bucks County Women in STEM, an organization with 50+ members, and
general hospitality and discretion skills from volunteering with Big Brothers Big Sisters of America. Skilled in Microsoft Office Suite,
Excel, handling travel arrangements, and QuickBooks, with a proactive approach to problem-solving and a strong track record in
fast-paced environments.
Work Experience
Programmer Virtual
Freelance 2022-Present
Worked independently to provide services such as debugging, and developing front-end and full stack applications
Assisted student clients and small businesses in completing software projects, delivering high-quality solutions and earning a
94% satisfaction rating from student clients
Designed and built a website for a small cottage bakery business, resulting in a significant 74% increase in orders and
streamlining the customer to service process. The business reported that 93% of customers found that ordering became easier
after implementing the website
Executive Administrative Assistant Bristol, PA
Allstate Corporation April 2021 - May 2023
Tracked progress of key office sales milestones, resulting in a 19% increase in client onboarding completion
Built strong client relationships with over 1200 individuals through organizational communications, including website,
mailing list, and social media, resulting in 45% increase in client retention
Provided administrative support through managing calendars, preparing expense reports and coordinating travel
Maintained communication between the office and title companies in a fast-paced environment, ensuring effective
communication and collaboration
Office Administrator Bristol, PA
Allstate Corporation April 2019 - April 2021
Handled onboarding and training new employees, resulting in 20% reduction in ramp-up time
Oversaw office operations by managing the supply budget and reducing operational cost through efficient resource allocation
Handled high-priority client inquiries and communication, creating a close branch to client relationship and high levels of
satisfaction
Skills
Technologies| Microsoft Outlook, Microsoft Excel, Powerpoint, Microsoft Suite, Quickbooks, Concur, MySQL, Python
Languages| English (native), Kpelle (working proficiency), Mandarin Chinese (elementary/HSK 1 level)
Education
Pennsylvania State University State College, Pennsylvania
Bachelor of Science in Computer Science (Incomplete)
Bucks County Community College Newtown, Pennsylvania
Associate of Science in Computer Science
Interests
Would be most satisfied if reincarnated into a pigeon
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