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Click here or scroll down to respond to this candidateCandidate's Name
Coconut Creek, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a Customer Service position with a leading organization that will utilize my previous work experience and abilities to be an asset to their success. Work ExperiencePatient AdvocateReliable diagnostics-Deerfield Beach, FLOctober 2023 to Present Provided empathetic support to patients, ensuring their concerns and questions about diagnostic tests were addressed promptly and effectively. Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate a smooth diagnostic process and resolve any issues. Educated patients on diagnostic procedures, test results, and follow-up care, ensuring they fully understood the process and their health journey. Managed patient cases by reviewing medical records, and providing follow-up communication. Handled patient grievances, working closely with internal departments to resolve issues in a timely and satisfactory manner. Maintained confidentiality and compliance with all healthcare regulations, including HIPAA, while managing sensitive patient information.Brand SpecialistGlobal Response (Vineyard Vines)-Margate, FLMarch 2022 to February 2023 Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product information in a friendly and professional manner. Assisted customers with order placement, tracking, and returns, ensuring a seamless shopping experience both online and in-store. Maintained up-to-date knowledge of Vineyard Vines products, promotions, and policies to provide accurate and relevant information to customers. Handled a high volume of calls and emails daily, achieving consistently high customer satisfaction scores. Collaborated with internal departments, including shipping and inventory, to resolve order issues and meet customer expectations. Processed payments, refunds, and exchanges while adhering to company policies and ensuring customer satisfaction. Actively contributed to team sales goals by recommending products and upselling, driving additional revenue for the company.Customer Service RepresentativeYour home Advantage (Humana)-Deerfield Beach, FLSeptember 2021 to March 2022 Responsible for contacting customers through outbound calls and emails for their complimentary appointments. Accountable for accurately scheduling clients with nurses. Assist with verifying account information and maintaining accurate documentation into the database. Liable for providing excellent customer service while being courteous and friendly. Customer Service RepresentativeTeleperformance (Sprint)-Boca Raton, FLApril 2020 to September 2021 Responsible for handling heavy inbound telephone calls for corporate and business accounts. Accountable for resolving customer complaints via inbound and outbound calls as well as live chat. Assist with retention and maintaining business accounts. Liable for verifying account information and maintaining accurate documentation into the database. Responsible for assisting with taking payments of orders and providing refunds/exchanges. Accountable for supporting customers with technical support on devices. Liable for providing exemplary customer service to all customers through the phone and email. EducationGEDSouth Shore High School - Brooklyn, NYMay 2010 to May 2010Skills Patient Care (2 years) Live Chat (2 years) HIPAA (2 years) Technical Support (5 years) Upselling (5 years) Cold Calling (2 years) Insurance Verification (1 year) Medical Records (1 year) Employee Orientation (6 years) Negotiation (5 years) |
