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Click here or scroll down to respond to this candidateCandidate's Name
High Point, NC Street Address
EMAIL AVAILABLEPh: PHONE NUMBER AVAILABLEProfessional SummaryMotivated and detail-oriented Customer Service Professional with over 15 years of experience, seeking to utilize strong interpersonal communication skills, organizational skills, and adaptability to work under pressure.SkillsFamiliar with Microsoft Word, Excel, PowerPoint, Access, OneNote, Outlook, and Publisher.15+ years providing professional customer service.Familiar with SAP and KronosFamiliar with basic computer hardware and other equipment e.g. printers, fax machines, multi-line telephone, and 2-way radios etc.ExperiencePPG Traffic SolutionsCustomer Sales & Support Specialist. December 2023-CurrentAs a Customer Sales and Support Specialist I ensure all orders are processed in a timely manner and communicate any changes or delays for orders until it is delivered to the customer successfully.Process all Purchase orders received in a timely manner and communicate with the customer via email.Communicate with other departments to ensure accurate information is being provided.Forecast for future orders to prepare for production.Take over the phone payment if customer does not have terms.Set up new customersGXO Greensboro NCDesk side Support-Tier 1 Aug 2023- December 2023Answered calls from global clients and resolved level 1 incidents to be escalated if needed within the logistical supply chain industryPreformed password resets in Active Directory and in OM systems.Created work orders in Service Now and actively maintained until the issue was resolved.Remote into clients workstation for additional support.Add/delete programs from user workstations.Successfully use Azure to reset passwords and navigate user through the mutifactorization authentication process.Escalated unresolved issue to the correct team for additional tech support.Microsoft environment knowledge and understanding of TCP/IP and networking principles.Cumberland/Tegria TNIT Support May 2020- April 2023As a remote support Healthcare IT leader, I provide various Healthcare Organizations across the country with assistance regarding their general IT and Epic Software needs remotely.Support Center Tier 1 Analysts;assist clinicians, registrars, pharmacists, etc. as they navigate through the Electronic Medical Record known as Epic as well as get into the trenches, resetting passwords, triaging issues within the System for level 2 Epic Analysts, remoting into computers to address and demonstrate multiple user situations, and much more.Univar Solutions Jamestown, NCCustomer Solutions Associate Aug 2018- April 2021Adhere to standard work procedures, manages customer orders from inception to close for a set of dedicated customer accounts, provide pricing and delivery information, enter orders into SAP, confirms orders and delivery dates, and follow up on all customer orders and inquiries acting as a single point of contact and customer advocate.Actively manages accounts and orders to ensure deliveries by checking for stock availability and delivery timelines.Work actively with all departments including purchasing, credit, and plants to resolve order issues and delays. With approval expedite orders as necessary.Manage orders reports in SAP.Generate invoice corrections, submit corrective action requests, and process return authorizations.Ensure customer satisfaction by managing key business relationships and consistently delivering value added services.Provide a professional and positive customer experience by remaining consistent.Collaborate with designated sales team members to foster strong customer relationship to grow the business, notify sales team of customer intelligence, inconsistencies in customer behavior, and identifies improvement opportunities.Suggest additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy.Make decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards.Accept additional responsibilities as needed.Deluxe Corporation Greensboro, NCInbound Sales Representative Feb 2018 April 2019Receive incoming calls selling personal check products, answering inquiry questions, and handling service issues.Achieve monthly sales goal by utilizing verbatim scripts.Consistent use of current sales script and questioning techniques with each product or service offered.Provide appropriate responses on pricing and identifying or helping overcome pricing objections.Utilize customer fulfillment process and tools (e.g. computer, keyboard, monitor, software) to ensure timely and accurate translation of customers transaction, including pricing products.Adhere to service compliance requirements.City of Greensboro Greensboro, NCDispatcher Nov 2011 Oct 2017Assess customers' needs and offer solutions to the problem.Enter and complete work orders on City Enquesta software.Dispatch service assignments to crews in the field based on the nature of the call.Answer and route incoming calls to the appropriate departments.Entered backflow information, test results and sent out notices for expired tests.Updated information for businesses with backflow devices.Scan, fax, and file updated test results for backflow information and work orders.Log hydrant meter inventory and meter readings daily.EducationGuilford Technical Community College Jamestown, NCAssociate of Arts: Computer Information Technology Graduation date: UndeterminedTunstall High School Dry Fork, VAHigh School Diploma: General Studies Graduation date: Jan 2002GPA 3.0 |
