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Click here or scroll down to respond to this candidateCandidate's Name
Brooklyn, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service RepresentativeShiftsmart-Dallas, TXApril 2016 to December 2023Assisted customers in navigating company website, troubleshooting technical issues, and placing orders onlineCollaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customersMaintained detailed records of all customer interactions in CRM system for future reference and analysisDemonstrated strong product knowledge to effectively answer customer questions and provide accurate informationManaged a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolutionProvided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfactionParticipated in regular training sessions to stay updated on product features, policies, procedures, and industry trendsHandled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficientlyAssisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessaryProactively followed up with customers after issue resolution to ensure their satisfaction was maintainedDeveloped strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressureCultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondenceIncreased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiriesDemonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry conciselyCollaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancementsUpsold additional products or services to customers based on their needs and preferencesCashier/Customer ServiceDollar Tree-Hammond, IN March 2012 to May 2013Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic paymentsMaintained a balanced cash drawer at all times, reconciling discrepancies promptlyImplemented effective upselling techniques to increase sales of promotional items or add-onsCollaborated with the store management team to resolve pricing discrepancies or product returnsMaintained knowledge of current promotions, sales events, and store policies to provide accurate information to customersContributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleaguesCollaborated with other departments such as receiving or merchandising teams to ensure efficient operationsAssisted in inventory management by monitoring stock levels at the checkout counterProvided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concernsResolved customer complaints regarding pricing errors or product availability with professionalismMaintained confidentiality of sensitive financial information during transactionsPerformed opening/closing duties including counting money in the register before/after shiftsAchieved consistently high scores on mystery shopper evaluations through exceptional service deliveryDemonstrated strong attention to detail when processing complex transactions involving multiple payment methodsEducationGEDArea community center - Chicago, IL March 2015 to November 2015SkillsSalesforceOrder FulfillmentCustomer serviceWork ethic |
