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PHONE NUMBER AVAILABLEEXPERIENCECorning-Durham, NC August 2022-PresentMaterial Handler/Lab AssistantResponsible for loading, unloading, and storage of granules, sand, MLA and finished product.Maintains inventory by identifying, labeling, and placing materials and supplies in stock, recording location of inventory.Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.Irradiate dosimeter packets to confirm the continued validity of dosimetry calibration.Conduct dose mapping of any particularly dense product.Provide training and technical assistance to Irradiator Operators and Material Handlers on the operation of the dosimetry system.Assist in the establishment of procedures and best practices for dosimetry.Retain records of dosimetry instrument validation.Assist in conducting re-qualification runs after any change in the cobalt load pattern and recommend process change parameters.Assemble a Device History Record (DHR)The UPS Store - Raleigh, NC November 2021 to March 2022Customer Service RepresentativePrimary responsibility was to deliver world-class customer service to customers.This required strong interpersonal skills, effective oral/written communication skills and the ability to work well with others.Computer application knowledge, including Microsoft Office (Word and Excel).Knowledge of Internet applications, physical requirements included the ability to stand for several hours at a time and ability to lift 50-75+ lbs.STARTEK - Lynchburg, VA September 2017 to June 2020Remote Customer Service RepresentativeAnswer general/billing questions on products and services for customers.Listen to customer needs and determine if they need additional products/services.Troubleshoot basic customer needs.Address and resolve customer concerns to achieve first contact resolution.Deliver best-in-class customer service.Convergys - Charlotte, NC May 2015 to September 2017Customer Service RepresentativeA single source contact for assigned Support fleets with entering/correcting/changing/moving and expediting orders.Answer credit/re-bill and incentive issues.Monitor and respond to vehicle scheduling and logistics issues.Respond to fleet within 24 hours of question being received.Contact appropriate GM department to resolve order problem and keep Fleet updated on resolution progress.Mid-Atlantic Packaging - Altavista, VA April 2014 to May 2015Material Handler/Forklift OperatorOperate a counterbalance forklift to stage finished products.Follow all applicable safety rules and procedures.Receive incoming building materials and placing them into inventory.Organize and maintain the warehouse for effective and efficient utilization of available storage space while also ensuring that all products can be quickly retrieved for shipment.Maintain all products in a quality and marketable condition.Keep accurate inventory records.Operate a forklift safely and efficiently and being able to handle heavy and awkward loads.Estimating the weight of forklift loads so that the delivery vehicles are properly loaded and are not overweight. Physically sorting through various products in order to remove defective material.VALTIM - Forest, VA December 2012 to March 2014Material Handler/Forklift OperatorOperate a counterbalance forklift to stage finished products.Follow all applicable safety rules and procedures.Receive incoming building materials and placing them into inventory.Organize and maintain the warehouse for effective and efficient utilization of available storage space while also ensuring that all products can be quickly retrieved for shipment.Maintain all products in a quality and marketable condition. Keep accurate inventory records.Operate a forklift safely and efficiently and being able to handle heavy and awkward loads.Estimating the weight of forklift loads so that the delivery vehicles are properly loaded and are not overweight. Physically sorting through various products in order to remove defective material.Abbott Laboratories April 2011 to November 2011Machine OperatorReact and takes corrective action to any and all deviations. Monitor charts and perform tests to assure sterility. Operate CIP/SIP processor/filling equipment including hookups.Responsible for the accurate completion of the work order and other documentation. Responsible for maintaining a safe and clean working environment.Monitor and evaluate hydrogen peroxide levels throughout the filler, making necessary adjustments. Effectively communicate within the department and plant with all levels of employees.Reviews and performs calculations for work orders and charts. Does PMs such as oil, grease and minor machine and process adjustments. Responsible for maintaining and replenishing production materials. Complete general housekeeping and sanitation tasks.Responsible for maintaining accurate records on all inventories. Accountable for accurate documentation of work orders, production reports, etc., under their area of responsibility.Accountable for maintaining the cleanliness of the work area.EDUCATIONHigh school diplomaGretna Sr. High School - Gretna, VAAWARDS AND ACKNOWLEDGEMENTSCustomer ServiceComputer OperationCold CallingLive ChatMicrosoft OfficeSAPTelecommunicationExcelForkliftManufacturing ExperiencePowerpointQuality AssuranceQuality ControlMaterials Handling ExperienceCertifications and Licenses Notary RepublicForklift CertifiedCounter balanced forklift certified |
