Quantcast

Mental Health Customer Service Resume Gu...
Resumes | Register

Candidate Information
Name Available: Register for Free
Title Mental Health Customer Service
Target Location US-MS-Gulfport
Email Available with paid plan
Phone Available with paid plan
20,000+ Fresh Resumes Monthly
    View Phone Numbers
    Receive Resume E-mail Alerts
    Post Jobs Free
    Link your Free Jobs Page
    ... and much more

Register on Jobvertise Free

Search 2 million Resumes
Keywords:
City or Zip:
Related Resumes

Mental Health Customer Service Lumberton, MS

Health Coach Assistant Slidell, LA

Human Resources Customer Service Semmes, AL

Customer Service Representative Picayune, MS

Customer Service Representative Slidell, LA

Customer Service Data Entry Ocean Springs, MS

Health Care Support Assistant Gulfport, MS

Click here or scroll down to respond to this candidate
Candidate's Name
Street Address
PHONE NUMBER AVAILABLE (cell)EMAIL AVAILABLEObjectivesAs a mental health and human service professional, my objectives are to meet the human needs through a team of interdisciplinary knowledge, which concentrates on preventing as well as remediation of current and future problems. Maintain a commitment to improve the overall quality of services in the communities served. Demonstrate leadership abilities and promote to improve services delivered by a continuum of accountability, accessibility, and coordination. Demonstrate ability to work well with all cultures, age, diversities, and religious backgrounds, work well under pressure, and promote respect and leadership in the community.Professional ExperienceRehabilitation Centers: Millcreek of Long Beach, MS 2020-PresentDirector of Clinical ServicesProvide administrative supervision, leadership, guidance, and feedback to subordinate staff to facilitate smooth operations including on-call duties.Ensure completion of all required documentation as required by policy and/or state regulations.Ensure active treatment is established and provided in a therapeutic environment at all times. Person-Centered focus.Provide community relations and customer service to the community and clients being served.Provide oversite to the day to day operations of the HCBS center.Communicate all Risk Management issues and all other required information to the CEO on a daily basis as required by state and company policy.Ensure personnel actions are carried out on staff accurately and timely including hiring, training, conducting onboarding process, evaluating monitoring, disciplining, and termination with documentation submitted in a timely manner.Oversee monthly budgeting activities.South Mississippi Regional Center: Dept. of Mental Health: Positions held from 2002-2007 & 2015-2020MH-Program Administrator II/Unit Manager (Promotion)Performs all functions and exercises full authority necessary in administering the operations of a multiple branch division. Plans, directs, and coordinates the activities of a division through branch managers and other subordinate personnel. Interprets, formulates, recommends, and/or implements policies, rules, and regulations as necessary.Serves as liaison between administrative superior and the various branches of the division. Ensures coordination of activities of the division with other divisions within the agency.Direct or assists in fiscal accounting and budgeting activities. Formulates, develops, and/or approves budget requests and expenditures. Gives administrative leadership to all phases of program within the division. Maintains effective public relations with other state agencies and the public, including interpretation and advocacy of agency policy.Recommends appointment/termination of personnel as needed. Commits multi-branch resources to projects with prior administrative approval. Performs related or similar duties as required or assigned. Supervised one hundred and twelve (112) unit professional staff.South Mississippi Regional Center: Dept. of Mental Health:Quality Assurance Facilitator-Home and Community Base Support-Case ManagementManage and maintain ID/DD (Individuals with Developmental Disabilities) Waiver individual caseload.Ensure services by each provider are appropriate, provide supports, and ensure the individuals health and welfare needs are met.Develop and maintain person centered plans of services and supports. Coordinate identified supports and services through regular monthly contact, face-to-face quarterly reviews, and annual assessment and re-certification meetings. Responsible for 30-50 IDD Waiver of Disabilities and Slecial Needs Individuals.Areas of competency include self-management and development, accountability, integrity and honesty.Ensure attention to detail, organizational skills, as well as the ability to articulate with written and verbal communication are a necessity.Adhere to state and federal regulations as well as agency and program policy and procedures. CPR Certified.South Mississippi Regional Center: Dept. of Mental HealthLong Beach, MS: Workforce Development-Training CoordinatorTrained and supervised staff, created curriculums for each subject matter.Provided written test to determine competency in the subject matter.Trained and supervised new employees in various subject for best practice in job performance.Trained staff to be observant of behaviors that may pose a threat to the people we serve as well as the staff.Worked closely with Human Resource addressing workforce issues of new staff if any arise.Demonstrated ability to work positively, independently, and cooperatively with staff at all levels of the organization.Devised solutions, developed and presented recommendations, and made ethical decisions.Maintained training records for 300+ employees. Making decisions that will positively affect the department in the future.Skilled Multi-tasker.Gulf Coast Community Action Agency: 2007-2015Lead Children/ Family Advocate Supervisor -Case ManagementConduct Workforce Education/Development Training. Hire new Family Advocates;Attend weekly/monthly administrative meetings ; Conduct and participated in In-Service Training with small and large groups; Monitor Staff Documentation in Childplus and Comprehensive Family files; ERSEA Monitoring (Eligibility, Recruitment, Selection, Enrollment, Attendance). Responsible for caseload from 80-100 children and families.Ensure healthcare need (physical/dentals) are met annually; Evaluate and Conduct Performance Appraisal; Comply with federal and state regulations; Conduct interviews for the department for new family advocate professionals; Community engagement by securing partnerships with local, businesses, adult education programs, community agencies and universities, and Served and head committees (Workshop Committee, Festival Committee, GED Committee, and Job Fair Committee).Ensure the compliance of Performance Standards are followed; Addressed staff concerns with the HR Department. Submit monthly reports in a timely manner to the director; Responsible for assisting in maintaining funded enrollment; Social Service Advisory Committee; Parent Involvement, Demonstrate Effective Communication Skills; Excellent Verbal Communication. Ensure family advocates make monthly contact with each family; signed partnership agreements with community businesses. Supervised eleven (11) Social Worker Professionals..Sandhill Behavioral Healthcare 1997-2001Observed youth and adults in a psychiatric facility who experience behavioral challenges to include suicide ideations.Performed group therapy with teens and adults who battles aggressive behavioral issues, alcohol, and drug abuse.Assist RN with intakes to include taking vital signs, personal search, and assigning rooms for their duration of stay at the facility.EducationUniversity of Southern Mississippi: Bachelor of Science in Psycholog' 1994-1999Capella University: Masters of Science in Human - 2011-2014Specialization: Multidisciplinary Human Service: School of Public Service LeadershipCapella University: The National Organization for Human Services Honors SocietyTau Upsilon Alpha Human Services Honors Society (Beta Chi Chapter).Social Service Community PartnershipsUniversity of Southern Mississippi: Fatherhood/Abstinence/Character/Parenting. 2007Visions of Hope: Homeownership Program/Down payment Assistance Program/GED forGoodwill Industries: GED program for low income parents.WIN Job Center (Employment Placement)Women Resource Center of Gulfport, MSPlanned and Facilitate Agency Job FairsCertificationNational Anger Management Association/Specialist I 2011American Association of Christian Counselor (BCCC-IBCC)CPRMandtCommunity ServicesCedar Lake Christian Assembly: Hearts & Hands (serve meals to the homeless) 2010Loaves and FishesSalvation Army Homeless MealsCounselorAdvocates for Freedom: Human Trafficking Awareness-Member of Board of DirectorsPastoral Counselor: Marriage, Family, Crisis Response, Life Coach.Software ProgramWord Perfect, Microsoft Word, Excel, and Power Point, Childplus, Adobe ConnectReferencesDr. Carolyn Hester, Dean of Professional StudiesGrambling State UniversityOcean Springs, MSPHONE NUMBER AVAILABLEEMAIL AVAILABLEAntonio Moody, MSFamilies First Counseling and PsychiatryPHONE NUMBER AVAILABLEEMAIL AVAILABLESusan PetersonMillcreek of Long Beach, MSPHONE NUMBER AVAILABLEEMAIL AVAILABLELeadership PhilosophyLeadership is the ability to influence others by producing purpose, direction, and motivation; while focusing on accomplishing the mission and improving in personal and organization development. A great leader is a visionary who has the ability to assess a situation and take the appropriate steps to achieve the goals, thus, bringing it to a complete and successful finish.

Respond to this candidate
Your Message
Please type the code shown in the image:

Note: Responding to this resume will create an account on our partner site postjobfree.com
Register for Free on Jobvertise