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Candidate's Name
Starkville, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer service professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader . Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' need and match them with the right solutions. Authorized to work in the US for any employerWork ExperienceCall Center RepresentativeCarenet healthcare-Dallas, TXFebruary 2021 to PresentCenter medication adherence calling WellCare members regarding their medication Insurance AgentTivly-Starkville, MSDecember 2016 to December 2022Helping customers find the best insurance rateRemote WFHCall Center RepresentativeSitel-Starkville, MsMay 2008 to August 2016Determined charges for services requested and arranged for billing.Read from scripts to promote uniformity and consistency in communications.Analyzed and collected customer information to prepare product or service reports. Referred unresolved customer grievances to designated departments for further investigation. Processed customer adjustments to maintain financial accounts.Navigated multiple computer systems and applications and utilized search tools to find information. Sales AssociateBelks-Columbus, MsFebruary 2009 to May 2012Operated cash register and POS to process sales transactions and handle payments.Drove sales through customer relationship building and suggestive selling techniques. Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling EducationHIGH SCHOOL DIPLOMAStarkville High School - Starkville, Ms, USSkills Building Customer Trust and Loyalty Customer Account Management Call Documentation Responding to Difficult Customers Efficient and Detail-Oriented Customer Data Confidentiality Understanding Customer Needs Customer Retention Strategies U b d P i i P li B ildi C T dL l Upbeat and Positive Personality Customer service Sales Cash register Software troubleshooting Manufacturing Assembly Typing Help desk Medical terminology Technical support Windows CRM software Microsoft Access Direct sales iOS Computer networking Upselling Inside sales Cash handling Microsoft ProjectCertifications and LicensesDriver's LicenseFebruary 2023 to April 2027