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EVERGREEN PARK, ILPHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVEPersonable customer service associate committed to providing high-quality service and superior guest experiences seeking a customer service representative position. Positive and infectious personality with excellent interpersonal and relationship-building skills.EXPERIENCEClinical AssistantMidwest Dental Sleep Center - Homer Glen, ILJanuary 2022 to April 2024Conducting patient interviews and entering patient data.Taking X-Rays and digital Impressions to be examined by the physician and send to the lab for processing.Adjusting oral devices for fit and comfort.Reviewing prepared financial estimates, accepting payment, faxing referrals, sending out approved cases and checking cases in from lab.Managed patient appointments and scheduling, ensuring efficient flow of patients through the clinic.Maintained accurate electronic health records (EHR) for all patients, documenting medical history, medications, and treatment plansProvided administrative support such as answering phone calls from patients regarding appointment scheduling or prescription refillsAssisted in the training of new clinical staff members on office policies/procedures related to patient careClinical Interaction SpecialistConduent - Naperville, ILSeptember 2013 to December 2018interaction with applicants, agents/brokers, and medical facilitiesaccurate retrieval of medical records, and/or data retrieval for insurance underwriting.Heavy inbound and outbound callsadministrative functions as directed.Community Health EducatorSinai Urban Health Institute - Chicago, IL2009-2011Responsibilities include in-home health education with families of children with severe asthma.Education on appropriate use of medication and asthma devices and conducting home environmental assessments to identify triggers.Assist families with referrals to other organizations such as the Metropolitan Tenants Association (MTO) and the Health Disability Advocates (HDA).Also serve as a liaison between the family and the doctor to give the family an asthma action plan.G.I. TechnicianSaint Elizabeth and Saint Marys Hospital - Chicago, IL2005 to 2006Assisting in G.I. proceduresERCPsEndoscopysColonoscopysSterilizing procedure equipmentPeg tube placements.Reviewing BX resultsEDUCATIONOlympia College, Woodridge, ILMedical Assistant program 01/2003-11/2003Diploma received and 160 hours externship completedEvergreen Park Community high school-Evergreen Park IL 1995-1999Completed 4 yearsDiploma received |