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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, North CarolinaPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLESummaryA dedicated healthcare professional with a strong background in customer service and administrative support. Proficient in handling high-volume calls, scheduling, and ensuring HIPAA compliance, I leverage EPIC software and Microsoft Office Suite to enhance efficiency and streamline processes. I excel at fostering effective communication and improving patient care through meticulous attention to detail and a collaborative approach.SkillsPatient Care CoordinationCross-Functional CommunicationTeam CollaborationElectronic Health Records (EHR) ManagementAttention to DetailScheduling and Follow-upMicrosoft Office Suite ProficiencyProblem-SolvingHigh-Volume Call ManagementAdaptabilityHIPAA ComplianceCustomer RelationsExperiencePatient Service Representative III, 01/2013 01/2020Carolina Family Practice & Sports Medicine Cary, NCMaintained accurate documentation of patient interactions using the EPIC EMR system, reducing record-keeping errors by 25%.Collaborated with cross-functional teams to analyze patient data, uncovering key patterns that improved patient engagement.Streamlined patient care coordination, resolving 95% of inquiries and concerns on the first call, significantly enhancing patient satisfaction scores.Ensured full compliance with HIPAA and security protocols, safeguarding patient confidentiality and maintaining high standards of data security.Led quality control initiatives that reduced non-compliance incidents by 30%, enhancing adherence to health industry standards and improving overall service quality.Office Administrative AssistantAmdocs Morrisville, NCDelivered comprehensive office support for two locations, efficiently managing the needs of up to 50 employees from diverse cultural backgrounds, which boosted team productivity by 15%.Prepared and maintained HR documentation, including forms, reports, logs, and records, ensuring accuracy and compliance with company policies.Scheduled and coordinated meetings for executives across different countries and time zones, enhancing team collaboration and cross-border communication.Arranged all aspects of meeting logistics, from preparing materials to recording detailed minutes, ensuring effective communication among stakeholders.Negotiated improved contract terms with key vendors, achieving a 20% reduction in costs while upholding high standards for office supplies and services.Administrative AssistantComputerland Tel-Aviv, ILProvide administrative support to executives and team members, including managing calendars, scheduling meetings, and coordinating travel arrangements.Support human resources activities by preparing and processing forms, maintaining employee records, and coordinating staff communications.Develop and implement office procedures and best practices to improve workflow and operational efficiency.Education and TrainingWake Technical College Raleigh, NCAssociate of Applied Science Medical Billing And CodingSchoolcraft College Livonia, MichiganAssociate of Applied Science Medical TranscriptionLanguagesEnglish: First LanguageHebrew: B1Intermediate (B1) |
