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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativePHONE NUMBER AVAILABLE EMAIL AVAILABLE Boton, MA 02130 PROFESSIONAL SUMMARYDetail-oriented professional possesses extensive experience providing reliable security services and ensuring safety of personnel, assets and premises. Proven track record of creating and enforcing security policies and procedures, carrying out risk assessments and managing security personnel. Experienced in using security systems, CCTV cameras and conducting investigations. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem- solving and planning. Ready to make an immediate contribution to your organization. SKILLSComplaint Handling Call Center Experience Process Improvement Payment Processing Dispute Resolution Customer Retention Customer Satisfaction Measurement EXPERIENCESECURITY, Boston, MARainbow Shop, March 2022-Present Trained new security personnel on security protocols and procedures. Designed security policies for adequate security responses to alarms, access card use and other security needs. Maintained cage security. Conducted security patrols and responded to alarms and other security-related incidents. Managed overall facility security by conducting regular security checks throughout the premises. VOLUNTEER, Boston, MAJPNDC, May 2021-Present Observed rules and safety regulations of organization while carrying out assigned tasks. Developed strong communication skills while providing customer service to visitors at volunteer center. Organized and assisted with events, activities and programs to drive outreach initiatives. Participated in community clean-up and enrichment projects. Demonstrated interpersonal abilities by working collaboratively with other volunteers on various projects. VOLUNTEER, Boston, MaJamaica Plain Coalition & Family Engagement Network/ Tree of Life, October 2020-Present Volunteered at local shelters to help with feeding, grooming, and walking animals. Organized and led recreational activities for children and youth. Served meals at soup kitchens and food pantries to alleviate hunger in the community. Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities. Organized and managed fundraising events, including galas, auctions, and charity walks. Assisted families in using and learning about society resources. Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures. Assisted in locating housing for displaced individuals. AGENT REPRESENTATIVE, Boston, MASpirit Airlines, November 2022-March 2024 Collaborated with team members to ensure superior customer service was provided at all times. Developed strong problem-solving skills by responding to customer complaints and concerns. Utilized excellent communication skills when interacting with customers via phone, email, or face-to-face. Provided customer service to internal and external customers, resolving inquiries in a timely manner. Handled customer complaints and inquiries in a courteous and efficient manner. Developed strong customer relationships and loyalty through effective communication. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.PROPERTY SUPERVISOR, Boston, MABCV, January 2020-February 2022 Developed and implemented effective property management strategies to ensure efficient operations. Promptly responded to tenant inquiries regarding leasing, rent payments, repairs. Maintained accurate financial records related to tenant accounts receivable and payable and other accounting activities. Prepared monthly reports detailing income and expenditure statements along with occupancy levels and trends. Advised property owners on marketing strategies to attract quality renters and maximize return on investment. Conducted regular inspections of vacant units prior to move-in dates for cleaning and maintenance purposes. NAIL TECHNICIAN, Boston, MADB NAILS, February 2006-January 2020Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection. Maintained a clean and hygienic work environment by adhering to safety protocols. Utilized excellent communication skills to explain procedures and answer questions from customers. Performed thorough sanitation procedures before and after each client service. Scheduled, reserved, and booked appointments for clientele for nail and spa services. Ensured superior customer service through timely completion of all tasks assigned. Sterilized and disinfected working areas and equipment to eliminate bacteria. Exhibited creativity in designing intricate nail art designs for special occasions. AUTO PARTS DELIVERY DRIVER, Watertown, MANorthside Imports Boston, May 2011-May 2019 Utilized advanced scanning technology to track packages throughout the entire shipping process. Communicated effectively with dispatch staff regarding any delays or other issues encountered during deliveries. Ensured that all packages were loaded correctly onto delivery truck and secured properly for transport. Identified potential problems with orders before they reached their destinations in order to prevent costly returns or exchanges. Maintained accurate records of all orders, invoices, and payments received. Successfully delivered auto parts to customers in a timely and efficient manner. Worked with parts counter staff to handle credits and returns. Wrote parts orders and credits obtained during customer visits. Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations. Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport. Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way.NAIL TECHNICIAN, Rio Grande, PRDB NAILS, February 1998-February 2005Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection. Maintained a clean and hygienic work environment by adhering to safety protocols. Utilized excellent communication skills to explain procedures and answer questions from customers. Scheduled, reserved, and booked appointments for clientele for nail and spa services. EDUCATIONCERTIFICATION IN SECRETARY EXECUTIVE, San Juan, PR, US Sistema Universitario Ana G. Mndez, May 2003COSMETOLOGY IN COSMETOLOGY AND BARBER, FajardoModern Institude, June 2002HIGH SCHOOL DIPLOMA, Carolina PRColegio Bautista De Carolina, May 1998REFERENCESTEODORA AMARO Rainbow ShopStore Manager BossPHONE NUMBER AVAILABLEEMAIL AVAILABLECAROL MIRANDA Tree Of LifeDirector BossPHONE NUMBER AVAILABLEEMAIL AVAILABLEKENISHA ATKINSON Spirit AirlinesManager ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEJAVIER ROSADO Northside Imports Of BostonManager ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLELANGUAGESSpanishBilingual |
