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Click here or scroll down to respond to this candidateCandidate's Name
Customer service specialistMarion, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEIm a customer service-oriented professional with strong interpersonal and problem-solving skills, looking to leverage experience in managing high-volume customer interactions and developing processes to increase customer satisfaction at a growing organization. An achievement-oriented team player, seeking to contribute to customer service excellence and drive performance by providing effective training and mentorship to new customer service representatives. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCall Center RepresentativeLowe's Home Improvement-Marion, SCMarch 2023 to Present Listen to customers concerns, issues and questions Resolve customers concerns and answer customers questions to your best ability Maintain a positive attitude and calmly respond to customers complaints Open new customer accounts Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Recommend possible products to meet the customers needs Refer issues and questions to managers if necessary Prepare product and customer reports by gathering data collected during customer interactions Customer Service RepresentativeSytel Inc-Sumter, SCOctober 2022 to March 2023Bank of America small business customer service Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Keep customer accounts current by updating databases during calls Tank BuilderLeisure pools-Marion, SCOctober 2019 to October 2022Once receiving blueprint from the engineer, my job was to cut laminate and build tank according to blueprint. Also, I was responsible for transporting the tank from the inside of the building to the outside, using a forklift or crane deviceEquipment Operator/LaborerPalmetto Paving-Conway, SCAugust 2019 to October 2022I was a truck driver for 10 years I worked in several Warehouse environments I'm an able to operate the roller broom tractor and other heavy equipmentForklift OperatorDma-Mullins, SCJune 2018 to September 2019General Labor(loading trucks)Machine OperatorSOPAKCO-Mullins, SCNovember 2017 to March 2018General laborUnloaderHarbor Freight Tools USA, Inc.-Dillon, SCFebruary 2013 to November 2017CDL Truck DriverBolt Express-Toledo, OH2011 to 2013CDL DriverU.S. Express2008 to 2011EducationHigh school diplomaMarion Co High School - Marion, SCAugust 2000 to May 2004Skills Machine Operator Warehouse forklift Packaging Quality Control Problem Solving fast learner Assembly Data Entry Maintenance Manufacturing Excel Quality Inspector Inspection Supplier Quality Materials handling Quality Audits Customer service Windows Help desk Marketing Keyword research Google Ads Construction Blogging Digital Marketing Social Media Management Quality assurance Payroll (1 year) Google Analytics Email MarketingAdditional InformationContacts#PHONE NUMBER AVAILABLEEMAIL AVAILABLE |
