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Click here or scroll down to respond to this candidateAMBER_DUNCAN 311 W. Montana Detroit MI 48203Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Overview:Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Result-driven, award-winning real estate salesperson; sold more than $Street Address ,000 in real estate purchase sales my first year in the real estate industry. I have successfully proven my ability to establish solid rapport with clients.Core Strengths Strong organizational skills Telecommunication skills and experience Active listening skills Adaptive team player Seasoned in conflict resolution Energetic work attitude Courteous demeanor Top sales performer Invoice processingAccomplishments/CertificationsAHIP Certified Aetna 2019Property Casualty Certified - 2019Licensed Life/Health Producer Certified in 2016Licensed Realtor Certified from May 2006Certified Travel Counselor Certified - September 1999Law Enforcement Officer Retired City of Detroit 1977 - 1998Customer Service Positions Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.Sales Consistently generated additional revenue through skilled sales techniques.Database MaintenanceAssisted in managing of the company database and verified, edited and modified member information held in confidence.Work ExperienceAdvasure Property and Casualty Insurance Agent 2018Managed Property and Casualty insurance office with several automotive companies. Educated customers on policies best suited for their needs. Sold policies, processed applications, uploaded and collected funds, completed booking process - daily basis. Tallied daily transactions, transported funds to nightly drop box - one person office. Opened and closed business daily 6 days a week.American Red Cross July 2016 November 2016Teaching classes to certify clients in First Aid and Cardio Pulmonary ResuscitationAflac May 2016 Insurance SalesPhysically conducted prospecting activities in business communities initialized communication with business owners and determined needs for personnel and enrolled clients in Aflac policies as needed.Century21AAANORTHReal Estate Salesperson May 2006 to August 2008Sterling Heights MIAward winning realtorDeveloped highly empathetic client relationships and earned a reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Increased territory sales by surpassing monthly goals on a consistent basis. Highly proficient in the niche of foreclosed properties. Identifying value, delineating deficiencies, pricing repair and rehab completion of such properties, assessing after repair value and marketing these properties to a database of investors.Managed quality communication, customer support and product representation for each client.Detroit Police DepartmentDetroit MI 48226 August 1977 April 1998Police Patrol - Investigator Armed Robbery Unit, Investigator Homicide Unit, Investigator Sex Crimes Unit Executive Clerk to Department Command Officer Gang Squad Unit. Executive Clerk to Deputy Chief Criminal Investigation Bureau- Decorated Officer, Expert Pistol Marksman, Awarded for perfect attendanceHarper Grace HospitalsCredentialing Secretary for Chief of Staff Dr. Robert Black April 1984 May 1985 while laid off from Police Department.Educational BackgroundUniversity of Detroit/MercyDetroit, MI 48235* Business Administration courses attended several semesters.MaryGrove CollegeDetroit, MI 48221* Business Administration courses, continuing education several semestersW.C.C.CDetroit MI 48226* Courses in Business Administration and Organizational DevelopmentO.C.C.C.Royal Oak, MI* Courses in Criminal JusticeReferences provided upon requestr |
