| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Lumberton NC Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLEEmploymentWIPRO(Client :Carelon )4/Street Address -9/2024Onsite and Remote support for medical clinic employeesSupport Carelon users in Person and Remote in the north AmericaUse Service Now for ticket managementSet up laptops and desktops for clinic and remote usersSet up iPhone with Outlook and MS TeamsDeal with users in person, e-mail, phone and on MS teams(Client: S&P Global) 4/2018-4/2023Onsite and Remote supportSupport S&P Global users in Person and Remote in the north American regentUse Service Now for ticket managementRe-image Windows (7&10) and Mac laptops, add computers to AD and enrollMacs using intuneSet up iPhone and Android work phones for service and work applicationsEdit Active Directory when requiredDeal with users in person, e-mail, phone, TeamsHelp other teams with in the company, eg. finish Citrix VDI applicationsinstallations for Wintel Citrix team.Modis(Client: Stewart Title)12/2017 to 2/2018Field Services TechSupport Stewart office in person the Tristate Area and remotely nation wideUsed the ticket management system Service NowUsed the remote tool BOMGAR and ticketing tool Service NowRe-image Laptops and Desktop Windows 10 and 7Add computers to Active DirectoryDeal with customers over the phone and in Skype chatMultitask with several repairs ticketsSet up users with re-imaged computers, installing all required aps,installing printers, network drives, and proper security configurations.6/2006 to 6/2017JLR Manhattan (former company name Manhattan Automobile Company)IT Support2006-2010 (250-300 users) maintained and deployed rebuild generic windowsxp desktops and laptops (Panasonic Tough-book cf-19), maintained a list ofall deployed computer names and there static IP address.Trouble shoots all user problems e.g., input and output problem form thecomputer, fix or replace new and used hardware such as monitors, printers,mice and keyboards. Fix network problems such as no network connections,internet explorer security settings (Parts Catalogs for service/sales).Fix Reynolds & Reynolds ERA services/parts user problems and call forservices for R&R line printers for accounting. Perform dally tape backupfor the Reynolds servers.Trouble shoot problem with B/W laser Lexmark printers for Accounting andParts/Service (replace paper feeding rollers, diagnose printing problemssuch as network problems or computer driver problems). Trouble shoot DMV and F&I line printers (incorrect/ missing computerdriver or program not configured for printer)Deployed or update programs and teach users if necessary (office 2003,Symantec Antivirus R&R ERA for service/pars and Desking for sales/F&IMaintained operated a Pitney Bowes mail stamping and sealing machineMaintained and operated a mail folding machine2010-2017 (450-500 users)Step up new HP Windows 7 (remove bloatware)desktops and new VOIP phones, migrate user profile data to new desktops anddeploy for the service floor Panasonic Toughbook's cf-53.( replacing cf-19)Maintained names and location of desktops and laptops I deployedParticipate in large projects such asHelp set up new car dealership stores in Brooklyn (2 Ford stores sales, 1Chrysler store sales/service and service 2 Nissan store sales and servicein White Planes deployed new hardware (desktops, laptops and printers),software and configure to work to the proper specifications for the networkand set up users on new domain. Converting the Manhattan store form staticIP to DHCP and help deploy new servers.Maintain company printers (Canon Image Runner 5051/3035(7 units) in workingorder (cleared jams, adjust papers trays for proper paper, changetoner/waste toner containers, maintained a supply of toner and call foroutside tech when necessary) Canon All-In-Ones and HP All-In-Ones andstandard laser printers (10 units laser B/W and 5 units laser Color)Contact HP for warranty repairs on desktops, monitors and printers. Repairthem myself when warranty expired.Setup user provides or company provided cellphones (Apple or Android) forMicrosoft exchange email.Set up desktops with Wi-Fi on rolling carts for the service floor.Set up temporary network switchesSet up projectors for meetingsUpgrade computers to Office 2010, Symantec AntivirusSkillsVery knowledgeable in Windows Operating Systems, Mac OS Microsoft Office365 and 2016, Word, Excel, Chrome, Outlook and many other softwareapplications.EducationCOLLEGE OF STATEN ISLAND, Staten Island, NY 10314Bachelor of Science Degree: June 2004Majors: Accounting and Finance |
