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Marietta, GA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYDynamic Account Manager with a proven track record at Adp- Automated Data Processing, enhancing client satisfaction and retention through exceptional customer service and strategic account management. Skilled in leveraging CRM tools and fostering strong client relationships, adept at teamwork and collaboration. Achieved a high client retention rate by resolving issues effectively and building long-term loyalty.SKILLS Account Management Customer Service Teamwork and Collaboration Client Relations Customer Satisfaction Customer Relationships Issue Resolution Account ServicingWORK HISTORY ACCOUNT MANAGER, PAYROLL 07/2010 to 04/2024 Adp- Automated Data Processing Marietta, GAIncreased client satisfaction by building strong relationships and addressing their needs promptly.Maintained high client retention rate by providing exceptional customer service and anticipating client needs.Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.Established long-term customer relationships to enhance client loyalty and satisfaction.Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.Leveraged CRM tools to maintain accurate records of client interactions and transactions.Built relationships with customers and community to promote long term business growth.Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Recorded accurate and efficient records in customer database. D SEDUCATION High School Diploma 08/1978John Bowne High School, Flushing, NY |