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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFILE SUMMARYExperienced IT professional, with an excellent work history highlighting, thirteen years in multiple advancements in the financial industry, with a focus on risk and compliance, and stellar customer service. Improved on a techsavvy foundation by pursuing multiple CompTIA, Microsoft and Linux certifications through a hands-on, accredited training program. Outstanding communication, interpersonal and problemsolving skills. Dedicated, hard worker, and quick learner with an optimistic attitude; eager to apply technical skills and customer service abilities to the IT industry or related.CERTIFICATIONS AND TRAININGInformation Technology Security AdministrationMy Computer Career, Westerville, OH Graduate November 2018 Certifications: Linux Essentials; Microsoft Technology Associate: Security, Networking, and Mobility and Devices Fundamentals, CompTIA Security + in progress American Sign Language (ASL), Columbus State Community College 2013 Deaf Studies, American Sign Language InterpretingOSHA Training, Columbus, OHOhio Life License, Columbus, OHCertified Credit Consultant, Columbus, OHProfessional Tax Preparer, Columbus OHTECHNICAL ABILITIES AND EXPOSURELAN WANFirewalls & Antivirus DocumentationTechnical SupportActive DirectoryIMACVirtualizationScriptingInstallationEscalationsTroubleshootingNetworkingUnixConfigurationProcess ImprovementsRouters & SwitchesIP Addressing SchemeSecurity PatchesEMPLOYMENTSenior Financial Analyst, Dean's Credit Revamp LLC, Columbus, OH April 2021 Current Create new and update company business process to ensure business operates effectively Identify and mitigate clients risk and exposure by securely storing confidential and sensitive information Outline financial plans and timelines for clients to have a better understanding on how to budget their money and maximize their savings to meet their financial goals Familiarized myself with various financial products such as Credit Repair, life Insurance, Investments, Mutual Funds, Trusts, and Taxes Manage and meet with clients on a monthly basis to ensure they receive timely updates regarding their disputeCandidate's Name
Page Two Educate clients on how to maximize their ability to get home and auto loans, and increase their credit lines while building their financial portfolio Annual Guest speaker for First Time Home Buyer's Webinar where I educate potential clients on the importance of credit and how it can work in their favor Utilize laws in placed by the FCRA to dispute inaccurate information reporting on clients credit report Travel to various states for financial literacy trainings, boot camps, seminars and conferences Technical Business Analyst III,Morgan Stanley, Columbus, OH June 2019 - Feb 2023 As an extension of the IMAC Coordination Team I am responsible for coordinating hardware installs, moves and removals with 3rd party vendors to move assets to and from branches and campuses Review and Process request(s) through ServiceNow ticketed system and often reach out to users to ensure services has been met before closure of request A member of the Market Data Sup Team responsible for ensuring Wealth Management and Private Wealth Management users have correct entitlements needed for them to effectively view the Market in real time Delegate emails to teammates to ensure email requests are answered and followed up on within a timely manner Create new, and update existing processes to ensure workflows are followed correctly Assist with QA testing tickets to make sure requests has accurate workflow and to determine whether automation should take place Attend weekly meetings with 3rd Party Vendors and discuss issues or concerns and work together to remediate the issue RtWP (Return to Workplace)Initiative Project where I managed and coordinated hardware installs for over 90 branches to reopen within a week timeframe New Hire Initiative Project proposed training ideas, updated business processes and training material and help trained new hires once onboardJPMorgan Chase, Columbus, OH September 2010 April 2018 Key Achievement: JP Morgan Chase Five Core Values Award Outstanding performance: Integrity Innovation Collaboration Service Ownership Senior Security Administrator March 2015 April 2018 Provided users an Identity by creating accounts in Active Directory and various systems Protected and secured end user accounts both inside and outside company firm from unauthorized users while managing their identities and access rights Ensured compliance with IAM principals; least privilege access, password management, and AAA Solutions Provided customer service support to end users via ticket management system, email, phone, and lync Update SOP and look for opportunities to continuously improve standards and procedures Respond to Service Manager incidents and ensure tickets are completed within the firms documented SLAs for priority/severity impacts Provisioning requests/issues on various ticketing systems IBID, HP, Vulcan, Request Center, IDCert,Service Center and RSam On-boarding application and data manipulation add, modify, delete Candidate's Name
Page Three Provide 24x7 2nd and 3rd shift support for vendor and in-house applications and on-site shift coverage in accordance with Shift and Rotation schedule where applicable Understanding of Privileged Access Management (PAM) concepts, principles, and processes Autism Initiative MentorJPMorgan Chase, Cont.Senior Fraud Escalations Specialist I October 2013 March-2015 Worked hand-and-hand with Global Security and Investigations and Executive Office by submitting halo cases of losses greater than 10K Effectively able to Identify signs of fraud trends and fraud rings, account takeover, and elderly abuse Assisted High Profile Customers with fraud/non fraud claims Researched and resolved complex claims regarding ACH, debit card, and online transactions Opened fraud/loss cases ensuring accuracy and regulatory, legal, bank and audit compliance Balanced and calculated general ledgers utilizing basic accounting Communicated actions to branch personnel, customers, and other lines of business Documented investigation processes; prepared documents and reports for statistical purposes Fraud Risk Ops Analyst I- II September 2010 October 2013 Minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions by proactively blocking ATM/debit cards, placing deposit holds, returning checks, and restricting accounts Analyzed suspicious account activity and properly reporting loss exposure Comply with Uniform Commercial Code for check fraud claims and Federal Regulation E and MasterCard guidelines Assisted with Identity theft claims, verify that client completes the correct documents Ensure disputes and Chargebacks are accurately filed and completed Assist customer by calling merchant on three-way to resolve non-fraud disputes Documented customer response and followed up within company timeframe to assure customer satisfaction Peer Coached new hires and tenure employees with answering their questions and concerns VOLUNTEERISMAssistant Track Coach, South High School March 2017 Assist Head Coach with instructing a group of 20, 7th and 8th grade boys/girls in rules, regulations, equipment and techniques of the sport Organize and direct students in small group practice activities/exercises Assesses student skills monitors student during competition and practices and keep head coach informed of athletic performance of student Assist financially to help students who can't afford attire Proudly assisted in leading team to State Championship |
