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Click here or scroll down to respond to this candidateCandidate's Name
PPHONE NUMBER AVAILABLEEEMAIL AVAILABLEA15916 Aerial View RdWoodbridge, VA 22193OBJECTIVEKEY SKILLSDedicated customer service professional with 2+ years of experience providing exceptional support in fast-paced environments. Seeking to contribute my communication and problem-solving skills to a growing organization, enhancing customer satisfaction and retentionCUSTOMER SERVICECOMMUNICATIONTIME MANAGEMENTTASK MANAGEMENTPROBLEM SOLVINGCONFLICT RESOLUTIONLANGUAGESENGLISHNEPALIHINDIREFERENCESAvailable upon requestEXPERIENCEJune 2022 August 2024Customer Service Representative, Sunrise BankResponded to customer inquiries via phone and email, providing accurate information and timely resolutions.Handled over 50 daily customer inquiries across phone and email, ensuring accurate and timely resolutionsAchieved a 95% customer satisfaction rating by addressing concerns effectively and empathetically.Assisted with order processing, returns, and exchanges, ensuring all transactions were handled smoothly.Collaborated with team members to ensure consistent, high-quality customer support, increasing overall team productivity.June 2021 April 2022Customer Support Associate, Mission Travels and ToursProvided tier 1 and 2 customer service support for intake and triage for all customers, managed and responded to emails and/or callsResolved customer complaints, resulting in high levels of customer retention.Trained new team members in customer service policies and call handling procedures.Contributed to a 15% increase in customer satisfaction by streamlining the returns and refunds process.Assisted in generating detailed reports on customer feedback, inquiries, and team performance to provide insights for process improvement.Office support activities for CFO and CIT, Word Processing, Creating Spreadsheets, filing and other documents within prescribed timelines for review and analysis |
