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Click here or scroll down to respond to this candidateCandidate's Name
Lehigh Acres, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE I'm bringing over two decades of administrative and customer service prowess to the table. I've honed my skills in meticulous data entry, seamless system navigation, and effective multitasking. My track record speaks volumes about my ability to maintain accurate records, swiftly handle customer correspondence, and troubleshoot administrative challenges. From processing claims to verifying insurance and addressing technical inquiries, I've got it covered. I thrive on collaborative coordination and systematic problem resolution. I'm not just about experience; I'm about reliability, efficiency, and a steadfast commitment to excellence. I'm excited to bring my skills to a dynamic team. Work ExperienceClient Support Specialist/ Medical RecordsArietis Health (RCM) - Fort Myers, FLJune 2023 to December 2023 Prepare and send medical record requests. Proecess supeonas. Ensure that all required documents are completed,while adhearing to federal and state HIPPA guidliness. Customer Service Agent for BCBSAlta Resources - Fort Myers, FLOctober 2022 to May 2023 Incoming call for BCBS in regards to policy information, payments, explanation of benefits. Provide in network list of providers as well as facilities . Demonstrate strong data ententry skills to accurately input customer information into the system. Ensure precision in recording customer details and inquiries. Maintain organized records of customer interactions and transactions. Document customer feedback and issues for continuous improvement. Verify customer information and compare it with company records for accuracy. Validate customer details, such as contact information and service history. Excel in maintaining detailed and organized documentation for various administrative tasks. Ensure accurate record-keeping of customer interactions, permits, and related information. Document each call with detail. Reissue lost ID cards. Provide co- pay and deductible amount. Quote out of pocket cost on procedures. Provide excellent member care with one call resolution when possible. Patient Access Specialist IKelly Services - Fort Myers, FLMay 2022 to September 2022 Scheduling. Coordinate referrals to specialist. Respond promptly to customer inquiries and concerns. Gather relevant details to assess customer needs and provide appropriate assistance. Take and relay inbound messages for Lee Health physicians. Utilize and navigate Epic. High volume inbound calls.Customer Care AgentAgent Ace Hardware - Fort Myers, FLJuly 2020 to April 2022 Receive questions/information requests and identifies the contact/s specific needs. Research the customers question in the knowledge relay resolution. Work close with warehouse supervisors on daily basis to ensure smooth operations. Resolved problems with warehouse printers, label makers and other equipment. Customer Service RepresentativeLYNX Services - North Fort Myers, FLJanuary 2020 to May 2020 Assisted customer's with processing homeowner insurance claims. High volume of in/outbound calls. Diligently worked multiple customer accounts while ensuring claims are processed accurately. Sustained relationships with the customer and insurance providers throughout claim process. Case SpecialistAlta Resources - Fort Myers, FLJuly 2017 to March 2019 Assist customers with resolutions on their Chrysler Purchase Sustained dealership and customer relationships to ensure brand loyalty Money management, executed goodwill decisions while keeping track of all documentation through dealer and customer Multi-tasked utilizing all software pertaining to the job while managing 20-60 accounts daily Technical Support RepresentativeAlorica - Fort Myers, FLNovember 2018 to January 2019 Assist member's with troubleshooting their electronics purchased at Costco Thoroughly document the member's accounts using software like Microsoft word and excel Create problem solving strategies to ensure the job is done in a timely fashion Communicate effectively with employees and management while handling 50 plus customer accounts dailyMedical Office AssistantGulf Coast Certified Primary Care - Bonita Springs, FL May 2012 to September 2017 Worked front and back end of office checkin/checkout . Verified insurance for patients. Correlated charts. Answered inbound/outbound calls on multi line phone. Collected co-pay, co-insurancee, any amount owed. Entered patient information into EMR.Medical ReceptionistCommunity Wellness Center SWFL - Fort Myers, FLFebruary 2001 to April 2012 Scheduling checkin/checkout. Correlated patient records. Collected payments. Prepared prescriptions sent electronically over to selected pharmacy. Administered drug screen when required. Prior authorizations. Verified insurance.EducationHigh School Diploma2001Skills Medical Scheduling Insurance Verification Medical Receptionist Medical Office Experience Software Troubleshooting EMR Systems (Epic,Athena and Practice Fusion) Medical Records Help Desk HIPAA Office experience Administrative Experience Customer service Proficient with Microsoft Office Excellent written and verbal communication Multi-tasker Great work ethic Experienced Customer Service Representative Ability to build customer relationship's Provides satisfactory work in all job settings regardless of environment Detailed Oriented Optimistic personality Medical records HIPAA Medical terminology Customer service EMR systems Clerical experience ICD-10 Front desk Epic Microsoft Office Typing Computer skills English Customer support Patient Care Windows Documentation review ClinicAssessmentsVerbal communication ProficientJuly 2023Speaking clearly, correctly, and conciselyFull results: ProficientCall center customer service ProficientFebruary 2024Demonstrating customer service skills in a call center setting Full results: ProficientCustomer service ProficientMay 2020Identifying and resolving common customer issuesFull results: ProficientAttention to detail ProficientJuly 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Professionalism ProficientFebruary 2024Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientCustomer service ProficientApril 2021Identifying and resolving common customer issuesFull results: ProficientBasic computer skills ProficientMarch 2024Performing basic computer operations and troubleshooting common problems Full results: ProficientCall center customer service ProficientJune 2023Demonstrating customer service skills in a call center setting Full results: ProficientFood service: Customer situations ProficientMarch 2024Identifying and addressing customer needs in a food service setting Full results: ProficientAttention to detail ProficientOctober 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Conscientiousness ProficientOctober 2023Tendency to be well-organized, rule-abiding, and hard-working Full results: ProficientCustomer focus & orientation ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientAdministrative assistant/receptionist Proficient June 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientData entry: Attention to detail ProficientOctober 2023Maintaining data integrity by detecting errorsFull results: ProficientSales skills ProficientJuly 2023Influencing and negotiating with customersFull results: ProficientClinical judgment ProficientMarch 2024Assessing a patient's condition and implementing the appropriate medical intervention Full results: ProficientAttention to detail ProficientDecember 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Reliability ProficientApril 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientProtecting patient privacy ProficientOctober 2023Understanding privacy rules and regulations associated with patient records Full results: ProficientWorking with MS Word documents ProficientMarch 2024Knowledge of various Microsoft Word features, functions, and techniques Full results: ProficientRetail customer service ProficientNovember 2023Responding to customer situations in a retail setting Full results: ProficientWork motivation ProficientSeptember 2023Level of motivation and discipline applied toward work Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
