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Click here or scroll down to respond to this candidate Candidate's Name
Street Address John Wesley Dobbs Ave NE, Unit 418
Atlanta, GA Street Address
EMAIL AVAILABLE
Mobile: PHONE NUMBER AVAILABLE
https://LINKEDIN LINK AVAILABLE
T-Mobile, Atlanta, GA
Sr. Product Manager Technical: January 2022 June 2023
Managed pipeline enhancements for Kubernetes deployment into AWS.
Prevented systems outages by ensuring all certificates were current.
Ensured 3rd party software were at current releases avoiding security violations.
Ran stand ups and agile ceremonies for Scrum team, wrote user stories and resolved any
work blockages.
Wrote Python tool to identify ownership of PacBot issues.
Cognizant Softvision, Atlanta, GA
Senior Associate: January 2020 January 2022
(Contractor at Cox Communications, Business Analyst)
Analyzed business requirements for client's MVNO solution and generated UML message
sequence charts.
Ensured mobility APIs had access to required data in Oracle database to support designs.
Ensured design could handle pre-pay and post-pay billing, service suspension and
reactivation, and international day passes.
(Contractor at NCR, Product Owner)
Product Owner role for Aloha, NCR's restaurant online ordering system.
Wrote user stories, maintained backlog and resolved blockages for scrum team.
Ensured PCI compliance was adhered to.
Led effort to support WCAG compliance.
HCL, Atlanta, GA
Technical Product Owner September 2018 January 2020
(Contract role at T-Mobile)
Led Agile Middleware Scrum Team supporting implementation of promotions, billing
changes and IVR integration.
Analyzed Java code to identify modifications for new requirements.
Developed and modified swaggers for RESTful APIs.
Wrote Python tool aiding in the identification of API ownership.
Candidate's Name Page 1
ARRIS Group, Inc., Suwanee, GA
Sr. Product Manager: ARRIS May 2013 - February 2016
Managed all International and tier 2 US customers for workforce management product.
Developed roadmaps and presented to customers and senior management.
Interviewed customers to understand their needs and provided gap analysis.
Determined KPIs to be used for Management Dashboard.
Supported Mobile client development.
Generated database queries with Oracle SQL Developer in order to analyze KPI data.
Served as Voice of the Customer.
Project Manager: May 2012 - May 2013
Managed work force management and network monitoring deployment projects.
Provided weekly project updates to stakeholders.
Managed integration of WorkAssure with IVR system.
Senior Manager, Systems Engineering and SQA: January 2006 - May 2012
Led SQA, configuration and deployment of Linux based servers for merged VoIP/Mobility
product.
Planned and supervised API integration for customer trials..
Analyzed standards documentation to ensure product compatibility.
Supported CAMEL, SS7, and SIP integration with 3rd party devices.
Senior Manager/Manager, Software Development: September 1996 January 2006
Responsible for all Cornerstone Voice telephony software and firmware development.
Led ETSI compliance testing enabling interoperability with DMS-10, DMS-100, NEC, and
Lucent switches.
Served as V5.2 SME and enabled deployments into international markets.
Managed local and remote teams.
EDUCATION
Worcester Polytechnic Institute - M.S. Computer Science, Worcester, MA
University of Connecticut - B.S. Electrical Engineering, Storrs, CT
FUNCTIONAL SKILLS & HIGHLIGHTS
Engineering Management - Managed software engineers and managers in geographically distributed
teams (U.S., India and China). Provided status updates to executive management and stakeholders.
Lead teams in solving technical issues. Mentored junior engineers. Reviewed staff performance and
provided career guidance.
Product Management Analyzed requirements and wrote user stories and epics in an Agile
environment (JIRA). Managed the product backlog. Ran Agile ceremonies. Worked with stakeholders
to drive consensus on product strategy and road map. Ensure flow of communication between
customers, engineering, tech support, marketing and sales. Defined APIs, created swaggers and built
system flow diagrams. Delivered presentations and training to customers and internal stakeholders.
Wrote marketing documentation. Supported sales team. Served as voice of the customer. Acceptance
testing.
Candidate's Name Page 2
Project Management Managed software configuration projects. Monitored content to ensure quality
from requirement phase through testing and delivery. Managed software deployment projects by
defining work items and monitoring progress and expenses. Wrote Statements of Work for projects
and got customer and stakeholder approval.
Product Life Cycle Experienced with end-to-end software product life cycle including conception,
design, development, testing, general availability through to End of Life (EoL) phases. Knowledgeable
of both Waterfall and Agile methodologies.
Agile Wrote User Stories for scrum team and lead team through the various scrum ceremonies.
Provided DoD (Definition of Done) for sprint team and ensured stories met criteria prior to acceptance.
Defined Acceptance Criteria for each User Story. Prioritized backlog, and led Iteration Planning and
story Refinement sessions. Led Sprint Retrospective and made process changes as required.
Coordinated with other scrum teams and product stakeholders. Attended architecture sessions with
developers to determine new feature impact on my team.
TECHNOLOGIES
DevOps, AWS, Azure, MVNO, WCAG, OpenAPI, JSON, Splunk, Swaggers, Power BI, UML, SOAP,
REST, Tibco, Kafka, Kubernetes, C/C++, Java, Python, HTML5, CSS3, Assembler, SIP, SS7, CAMEL
(GSM), SCCP, SMS, DOCSIS, GR303, V5.2, SNMP, Microsoft Office, Telecommunications, JIRA,
Confluence, Rally, Remedy, Scrum, SharePoint, SQL Developer, MySQL, Wireshark, Visual Studio,
Eclipse
Right to work: USA (Permanent Resident) United Kingdom (Citizenship), EU (Estonian Citizenship)
Candidate's Name Page 3
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