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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Buford, GACUSTOMER SERVICE PROFESSIONALPersonable and motivated customer service professional with over 15 years of success in building sustainable relationships and trust through open and interactive communication. Skilled in leadership, sales, technical support, conflict resolution, and utilization of tact and diplomacy to achieve profitable outcomes. An unwavering commitment to improving customer experience and loyalty with a track record of going the extra mile to engage customers.AREAS OF EXPERTISECritical Thinking & Problem-SolvingTeam Building & CollaborationLeadership - Training & CoachingCustomer Service SoftwareData Entry & AccuracyVerbal & Written Communication SkillsMicrosoft OfficeOrganization & Time ManagementCustomer EngagementInterpersonal SkillsPROFESSIONAL EXPERIENCEMorgan Auto Brokers, Cumming, GA December 2014 - PresentCo-Owner & Office ManagerPlayed an entrepreneurial and leadership role in the startup of the company.Improved daily operations by developing effective and efficient policies and procedures that seamlessly executed projects, programs, and initiatives.Handle large amounts of cash to process daily customer transactions for trades, orders, and plates while accurately maintaining records, ensuring all documentation and paperwork compliance, and managing multiple-line phone systems.Establish and maintain relationships with new customers, local state auditors, other auto brokers, and automobile dealership owners to increase the company's revenue.Morgan's Daycare & Learning Center, Buford, GA March 2008 December 2014Child Care SpecialistCreated and implemented childcare activities and programs that provided a safe learning environment for physical and intellectual growth based on the children's developmental level and maintained a low student-to-staff ratio.Adhered and enforced company policies and procedures, state laws, and county regulations to ensure a safe environment that met each child's individual needs.Provided regular and consistent supervision of all children using appropriate limit-setting and structuring techniques within the boundaries of the daycare's standards.Acted as a safe, accepting, always nurturing adult regardless of the child's displayed emotions or behaviors, identified signs of distress, and provided comfort and calming.Bell South, Augusta, GA August 2004 March 2008Customer Service RepresentativeAttained employee of the month three times in one year, promoted to customer service team lead, and resolved customer complaints, resulting in a 30% increase in efficiency.Demonstrated self-sufficiency through utilizing various web-based support tools to research and resolve complex customer issues.Managed large amounts of incoming calls while following communication procedures, guidelines, and policies to identify and assess customers' needs to achieve satisfaction.Contributed to a team environment and worked cohesively with various personalities in a fast-paced, service-oriented environment.Sitel Corporation, Augusta, GA February 2000 August 2004Customer Service Representative/Technical SupportSuccessfully handled 16 accounts simultaneously without a single complaint in over two years and improved customer feedback by 30%.Provided customer support and promoted a positive corporate image by demonstrating appropriate conduct, high quality, professionalism, and positive attitude in all interactions with customers.Managed a high volume of calls and documented customer information while ensuring accuracy and quality customer support.Offered technical support to customers, resolved issues by providing information or alternative solutions and met customer expectations.EDUCATIONGwinnett Technical College, Lawrenceville, GA December 2021Associate of Arts in Human Resource ManagementGwinnett Technical College, Lawrenceville, GA May 2020Certificate in Human Resources Management SpecialistGwinnett Technical College, Lawrenceville, GA December 2019Certificate in Management and Leadership SpecialistKerr Business College, Augusta, GA April 1996Certified Nursing Assistant |
