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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEStreet Address Chatuga WayWake Forest NCCandidate's Name Wake Forest, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualification Summary:Seeking an opportunity where I can utilize my strong communication skills and technical knowledge, and experience toassist in resolving issues and executing, and implementing procedures that ensure efficiency in production.Technical Summary:Identified technical problems and debugged hardware and software related to Meraki Devices. Troubleshoot and InstallMicrosoft Operating Systems. Windows Server/Active Directory Experience/Group policy. Solid understanding of theOSI or TCP/IP model. Microsoft Exchange Admin/Support Experience. Strong work ethic and communication skills.Understanding of networking including router, switches, and router commands. Deep understanding of networkingprotocols (e.g., IPSEC, EIGRP, OSPF, 802.11. telecom systems (CTI, PBX, VOIP) including switches and protocols.Able to cope with stressful working conditions along with providing excellent customer serviceTechnical SummaryWindows Server/Active Directory Experience/Group policy. Solid understanding of the OSI or TCP/IP model. Microsoft Exchange Admin/Security Experience. Strong work ethic and communication skills. Understanding of networking including router, switches, and router commands. Using Cisco Prime to monitor networking Devices and Applications. Performing site surveys for access points. Testing and documenting RF frequency and SNR coverage.Professional Summary 3/2023-3/2024Aspen DentalNetwork EngineerConfigure Cisco Meraki switches and Wireless Access Points. SD-WAN/Palo Alto monitoring, configuring and troubleshooting issues from different site across USA.Provide leadership and guidance to Tier 1 and 2 engineers. Providing documentation on switch configuration files and security procedures.Manage day to day deliverables including install, configure and maintain network technologies.Analyze and resolve technical issues.Meeting with Tier one engineer on switch upgrades. Providing expertise installing switch, network devices in correct port and cable management.Develop and update documentation of networking devices, networking topologies and decommission old network equipment.Configuring load balancing in NetScaler windows 2019 including creating Virtual server monitoring networking traffic and troubleshooting.Create a python script for rebooting servers after windows upgrades and patching.Pfizer, Rocky Mount, NC 4/2022-02/2023Automation EngineerConfigure wireless routers and WAPs with static Ip addresses, default gateway, encryption security and network channel. Troubleshooting users Wi-Fi connectivity by checking bandwidth, protocol mismatches, DHCP.Testing Cisco Access Points to maximize bandwidth and Fast Roaming. Providing guidance to Tier 1 Technician installation Access Points and correct port.Configuring vlans on Cisco switches 3650, 5700, 9300 for manufacturing equipment includingProvides technical expertise for application support. That may include application products from Vendors such as Veritas, Dell Avamar, Black Ice and other applications designed for data protection. Perform System Administrator duties during periods of heavy volume or staff absences.Troubleshooting network related issues including users not having proper access, incorrect vlans,devices not properly configured on the network. Demonstrate good planning, organizing, time management and team participation skills.Responsible for routine and preventive maintenance work, ensure all the equipment and facilities work safely, efficiently, and reliably.Sigma Electric, Garner NC 09/2021-3/2022IT EngineerPerforms routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoot and resolve general system hardware, software, power cabling, network cabling, and network failures and conflicts.Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.Troubleshoot end users networking issues remotely using LogMein and configuring Meraki switches.Installing, configuration and maintenance of computers, workstations and/or other related equipment and devices.Maintains and updates ticketing system in Sapphire. Document projects and maintain end user instruction.GSK, Durham, NC 04/2021 8/2021Support TechnicianProviding fault analysis to customers various core operating systems and platforms. Resolving client tickets in ServiceNow.Providing first and second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues.Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware and software, while providing excellent communication and internal customer service skills.Skidata, Raleigh, NC 10/2019 02/2021System EngineerUsing VMWare to provide remote support including configuring parking logic software, system upgrades, hot fixes and troubleshooting technical issues.Providing support to field teams and customers as needed, work closely with 2nd and 1st level requests.Assist service team technicians with service calls remotely or onsite.Work with Service Manager/Account Manager on various tasks related day-to-day service upgrades, facility optimization plans, operator turnover.Perform site surveys for intelligence gathering necessary for proper quote proposals of existing site and customer accounts.Properly plan and prepare for installation and configuration of software packages for computer and hardware devices for existing site upgrades and service replacements.Created technical documentation for users access parking equipment, password recovery and two step authentication.WTVD, Durham, NC 09/2014 09/2019System EngineerMonitor and troubleshooting networking performance using SolarWinds and Logic Manager.Coordinated applications development and support for users.Configured, installed, and administered network infrastructure and telecommunications system.Troubleshoot Microsoft Office, Adobe suite, Java software issues on user desktops.Managed and maintained users, computers, and group policies using Active Directory.Test and Configure 3750 Cisco Switch, HD Decoder De351, Tandberg Video Receiver, Black KVM Controller and Black Box Hub.Used Spectrum Analyzer to tune in Microwave shots including Helicopter and Live Trucks.Configure and install various network devices and services routers, switches, and firewalls.Performing network maintenance and system upgrades including service packs, patches, and security configurations.Spectrum, Raleigh, NC 09/2010 09/2014Video EngineerProviding network and desktop support including troubleshooting slowdowns, broadcast server crashes and system maintenance.Research issues on multiple computer systems and products to resolve cases, answer inquires and outline solutions.Operated and optimized digital and analog equipment required for television broadcasting, including routing switchers, audio boards, and video switchers.Repair and maintain all computer, server, network, and wireless hardware and assist in the evaluation and selection of new hardware, utilities, and network software.Education:North Carolina A&T State University Greensboro, NC 2010Bachelor of Science in Broadcast JournalismWake Tech Community College Raleigh, NC 2013Computer Systems Networking and Telecommunications |
