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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveTo obtain a position that will utilize my strengths in communication and accuracy. I am seeking a position that offers the opportunity to showcase my exemplary office administration, customer service and people skills. Proficient in Microsoft Office; Word, Excel, and Publisher.Experience04/2012 04/2021 Blue Cross and Blue Shield of Illinois Rockford, ILClaims SupervisorManaged a team of 20 claim technicians which included:oFulfilled duties such as; payroll, attendance, performance scorecards for each employeeoDaily meetings to go over the previous days successes or discuss any obstacles employees are running intoI then have daily supervisor huddle to discuss team successes and resolve those obstacles if any together as managementoMonthly feedback sessions to go over performance and attendanceoSet up individual consultations and/or observations to help those needing assistance with quality, efficiency or dollar accuracyCustomer AdvocateProvide concierge service to members with claims, benefits, membership and internet issuesHave obtained extensive understanding of medical terminology and how insurance relates e.i if medical criteria needs to be met &/or contractual stipulations with employer groups or local BCBS plansAble to read, process and adjudicate claimsHave been trained on additional processes such as coordination of benefits, internet help desk for online accounts, fraudulent reports, check reissue queue, and call sharing with other FSUs06/2011 04/2012 G & O Landscaping Rockford, ILAdministration/Customer ServiceMaintained office functions and secretarial duties for the President, Vice President and Sales Manager.Provided customer service and maintained point of sale for all current and potential customersResponsible for distributing quarterly service bids for lawn maintenance, snow removal and individual landscape projects.Purchased orders for current projects, phone system operation, maintained databases, categorical filing.02/2011 06/2011 Home Care Assistant Rockford, ILPersonal Care TakerAssisted disabled patient with doctors appointments, prescription duties and record keepingAbility to administer patient with applicable medication for different stages of recoveryFulfilled daily duties including groceries, prepared meals and did household chores08/2008-12/2010 Reformers Unanimous Intl Rockford, ILSecretary to the National Director; National Department AssistantUtilized Sales Force and Google docs to coordinate new company files, Send out personalized introductory packets and provide additional customer web services.Maintained accurate, up-to-date information on over 700 customer files using complex filing systems, excel, and access programsManaged various databases associated with ongoing national projects, e.g. e-mail blasts, quarterly updates, and questionnaires for record upkeepResponsible for coordination, management, and implementation of International circulation mailersSupervised the mail-merge, print, and process of distribution for in-house circulars and publicationsAssisted in the coordination and administration of Regional and National ConferencesTrained and managed front desk positions04/2006-08/2008 Urban Systems Associates San Diego, CAAdministrative Assistant for Traffic and Civil EngineersCoordinated multiple-line phone systems.Capabilities to glean all meeting details and project information, forward and file into project files, ordered all supplies for officeMaintained extensive project files for current and past project developmentsCompiled reports from all research and conclusions from the engineers to present and submit to the County, SanDag, and other determining companies for developments of roadways, housing developments, business parks, ect.Management of the schedule for private and public meetings for the head engineer06/2004-05/2005 Central Credit Las Vegas, NVTele-operator for Casino Credit LinesProcessed transactions for casinos worldwide and accurately update customers records for drawing major and minor lines of creditCall casinos to verify all monies taken in and going outVerify or report any suspicious activity to supervisors of casinoSkills AcquiredEducationSuccessfully passed all the state exams required to be a life and health insurance representative/agent.Ability to deal with difficult people and am willing to learn different skills to become a more valuable asset to your companyG.E.D. 2004 in Santa Barbara County School District |
