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Customer Service Center Resume Brandon, ...
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Title Customer Service Center
Target Location US-MS-Brandon
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EDUCATIONHigh School Diploma, May Street Address
Ackerman High School, Ackerman, Mississippi Street Address
WORK EXPERIENCEACC Technician, 2023Walmart Auto Center, Starkville, MississippiResponsibilities include changing oil, checking all oil fluid levels, checking tire pressure, and changing tires.Parts Sale Manager, 2023Autozone Auto Parts, Starkville, MississippiResponsibilities included ensuring customers received correct parts for their vehicles and selling parts to customers.Lead Man, 2021 to 2023Southwire Customer Service Center, Southwire Company, Starkville, MississippiResponsibilities included training incoming personnel, managing the Customer Service Center for all shifts, conducted daily meetings to discuss safety, quality, delivery, inventory, and cost (S.Q.D.I.C), signing out loads, overseeing cut-line operations and the loading and transfer of products, monitoring the scrap process, and assisting employees with fulfilling shipping requirements.Supervisor, 2015 to 2021Southwire Customer Service Center, Southwire Company, Starkville, MississippiResponsibilities include analyzing reports from previous days operations to determine daily needs and requirements, informing employees in morning huddles of company expectations regarding safety and daily shipment requirements, supervising employees and day-to-day operations to fulfill requirements, and ensuring that customers orders are fulfilled and exported to appropriate destinations in a timely manner.Lead Man, 2011 to 2015Southwire Customer Service Center, Southwire Company, Starkville, MississippiResponsibilities included managing the Customer Service Center building at night, signing out loads, overseeing cut-line operations and the loading and transfer of products, monitoring the scrap process, and assisting employees with fulfilling shipping requirements.Transfer Personnel, 2008 to 2011Southwire Customer Service Center, Southwire Company, Starkville, MississippiResponsibilities included transferring material from the Starkville plant to the Customer Service Center, tagging materials, and placing in appropriate area for shipments.Cut Line Operator, 2001 to 2008Southwire Shipping Department, Southwire Company, Starkville, MississippiResponsibilities include cutting wire to specific lengths according to customers specifications, wrapping and tagging materials to prepare for shipment.Materials Handler and Loader, 1991 to 2001Southwire Shipping Department, Southwire Company, Starkville, MississippiResponsibilities included ensuring that the wire was properly set and zoned behind the cut line and moved and zoned finished products to designated area to be loaded for shipment. Additional duties included fork lift operation and loading materials for shipment.Cut Line Operator, 1988 to 1991Southwire Shipping Department, Southwire Company, Starkville, MississippiResponsibilities include cutting wire to specific lengths according to customers specifications, wrapping and tagging materials to prepare for shipment.Concrete Construction Laborer, 1986 to 1988Carters Construction Company, LLC, Ackerman MississippiResponsibilities include preparing foundational structures for buildings, garages, patios, and walkways. Specific duties include spreading concrete, screeding concrete, floating the surface, edging the slab, grooving the joints, troweling the surface, and brooming the surface, when necessary.PROFESSIONAL DEVELOPMENTSouthwire Company Sort, Straighten, Shine, Standardize, and Sustain (5S) Training, 2021-2023Starkville, MississippiSouthwire Company Leader Standard Work Development Training, 2018Starkville, MississippiSystem Application Program Training (SAP), 2018Atlanta, GeorgiaVoluntary Protection Program Conference, 2017Atlanta, GeorgiaVoluntary Protection Program Conference, 2015Orlando, FloridaAWARDS AND ACCOMPLISHMENTSSouthwire Company 5S Team Member, 2021-2023Wood Champion Award Recipient, 202135 Year Anniversary Award Recipient, 202330 Year Anniversary Award Recipient, 201825 Year Anniversary Award Recipient, 201320 Year Anniversary Award Recipient, 2008Southwire Employee of the Month, 200615 Year Anniversary Award Recipient, 200310 Year Anniversary Award Recipient, 19985 Year Anniversary Award Recipient, 1993COMMUNITY SERVICESouthwire Company, Project Gift Disaster Relief, 2023Southwire Company Back to School Bash, 2021-2023Southwire Company Back to School Bash, 2015-2019Salvation Army, 2015-2022REFERENCESReferences are available upon request.

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