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Click here or scroll down to respond to this candidateNancy Fernandez EMAIL AVAILABLE5452 South Lotus Avenue Chicago, IL 60638 (773) 617-9056 OVERVIEW: Dynamic thought leader and technologically-savvy IT/Cybersecurity professional with productive experience as an high-performing IT Administrator expert with a focus on developing logical approaches to Cybersecurity problem solving. Adept at identifying security risks and improving security architecture designs to maintain operations efficiency in high-stress situations. Provide progressive technology and security parameters experience leveraging expertise in Security Planning, Risk Mitigation Strategy Deployment, DFIR & Threat Hunting, IoT and Mobility Security, Technology Alignment, Security Implementation, Technical Analysis, Data Recovery, Data Security, and Compliance to provide IT support to meet next-level business goals within a progressive organization.SUMMARY: Cyber Infrastructure & Technology Resourceful, adaptable, and versatile Cybersecurity enthusiast with extensive and diverse management experience in developing and implementing high-impact solutions to solve complex problems and deliver exceptional results that underscore a cybersecurity mission. Passionate about driving best practices to coordinate and drive teambuilding and continuous process improvement to achieve key missions. Practice Innovation Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to support client and organizational goals.Solutions Delivery Relied upon for alignment of IT solution strategy, creating innovative solutions to ameliorate customer challenges in business environment and deliver technology platforms with high performance to enhance organizational functionality. Team Leadership Have a demonstrated track record of relationship management and proven ability to direct implementation of strategic & improved IT initiatives to support organizational growth. Possess ability to build on and lead diverse teams of technical professionals to achieve business goals and adapt to cybersecurity challenges. EXPERTISE: IT Admin./Cybersecurity Security Planning Security Control Assess. (SCA) Data Security & Recovery System Optimization Cross-functional Collaboration IT Operations Support Continuous Improvement Workflow Efficiency/Coordinate Solution Implementation Risk Mitigation Strategy Risk Management Framework IT Program Management Critical/Innovative Thinking Interpersonal Communications EDUCATION: UNIVERSITY OF MICHIGAN Ann Arbor, MIProfessional Certificate in Cybersecurity Conferred 2022 Key Courses: Microsoft Security, Computer Networking, Cloud Security, Linux Security, Network Security, Cyber Infrastructure & Technology, Intro to Python for Security, Offensive Security: Ethical Hacking, DFIR & Threat Hunting, IoT and Mobility Security, Career Outcomes, CompTIA Security+, CompTIA CySA+, (ISC) SSCP Systems Security Certified Practitioner, LPI Linux Essentials, CompTIA Network+, Cisco Certified, CyberOps AssociateDEVRY INSTITUTE OF TECHNOLOGY Chicago, ILBachelor of Science in Computer Information Systems Conferred 1998 Minor: IT NetworkingROBERT MORRIS COLLEGE Chicago, ILAssociate in Applied Systems Conferred 1993PROFESSIONAL GCM 2022 to PresentEXPERIENCE: IT Administrator Edison, IL Oversee comprehensive technology infrastructure, including: servers, desktops, laptops, and iphones for company personnel. Administer Duo and phone system setup, as well as new computers, maintenance of heavy printers, configuration of CNC Machines, and setup security with doors. Highlights Responsible for managing server room and video cameras to ensure operational best practices and mitigate risk.Manage onboarding and offboarding new hires to secure company infrastructure.Control and plan inventory as well as administering critical software such as Windows 10/11, Chrome, Internet Edge, Teams, Office 365, Epicor, Mastercam, Solidworks, Minitab, QCGage Station, CMM, Calypso, Factory Wiz, and Esprit.Designated as main point person for new user setup using Active Directory.Ensure management of software licensing to meet vendor and current market protocols.Maintain and update critical asset management and disaster recovery planning.~ Continued on Page Two ~Nancy Fernandez Page TwoPROFESSIONAL ENVIRONMENTAL DESIGN SYSTEMS 2019 to 2022 EXPERIENCE: IT Administrator Chicago, IL(Continued): Administered IT and provide internal support for ESDs PCs, IP telephones, printers and related equipment which includes maintenance and hardware/software upgrades. Handled the server room and video cameras, modifying configurations, utilities, software default settings, etc. for the local workstation. Managed Duo and Phone system setup, working with servers, desktops, laptops, and iPhones. Highlights Installed, tested, and configured new workstations peripheral equipment and software.Implement standard practices in support of the companys IT needs, bearing the approval of the Desktop Services Manager.Maintained IT asset database, document internal procedures and solutions to problems in appropriate places (Service Desk Ticketing software, SharePoint, and/or in a network file).Undertook relevant annual professional development to increase knowledge and remain current in IT practices and technical skills that contribute back to the technical team.Developed and maintained constructive and cooperative working relationships with other service desk personnel when sharing assignments; treating all ESD personnel professionally and courteously.SEYFARTH SHAW LAW FIRM, LLP 2002 to 2018IT Support Analyst (2007 to 2018) Chicago, IL Led upgrade of system in Windows 7 to Windows 10 for 612 staff members with 5 department floors. Worked with Office 365, setup, and troubleshooted errors while managing VOIP setup and configuration of phones.Highlights Provided first call technology resolution for technical assistance 94% success rate with over 6,600 tickets annually.Setup new computers systems for new employees and performed routine maintenance for optimal IT operations.Repaired computer hardware, mobile devices and peripherals while ensuring that Internet security software is updated and running properly especially during outages.Leveraged professional ability to multitask and prioritize projects effectively in assisting with IT security.Trained over 600 employees weekly on document, email, phone & operating management systems.Translated legal documents and law firm client conversations as needed.Deployed and troubleshot SCCM software packages/machines.Backed up IT data for all employees.Litigation Support Analyst (2006 to 2007) Administered services for the Litigation Support Department, creating/maintaining critical databases, computer imaging projects, and document tracking systems. Assisted in coordinating vendor contracts, projects, deliverables, and evaluations. Highlights Loaded/extracted ASCII text data between litigation support applications, uploaded data onto network file servers in accordance with departmental policies and assisted in back-up of data to CD/DVD-ROMs.Influenced quality assurance in firm processed data, vendors, and third-party sources for loading into litigation support applications via IPRO utilities, Concordance CPLs, and other data analysis tools such as Access.Manipulated data between various applications/databases, indexed complex data for cases to ensure accuracy of content, and worked with firm-wide/local staff on cross-office cases.Maintained departmental project database and acted as subject matter expert for help desk issues.System Administrator (2004 to 2006)Junior Network Administrator (2002 to 2004)TECHNICAL Technology Languages: (Basic) Java, C++, Powershell, & Python PROFICIENCIES: Technical: PC/MAC, Android/IPhone, Polycom Vdeo Conferencing, MS Word, Excel, PowerPoint, MS Access, MS Outlook, CISCO, VPN, Routers, Cabling, Remote IT, Webex, CISCO Creston, Docxtools, MacPAC legal numbering, Filesite, Workshare, PDF Converter, MOS Certified, Bitlocker, Office 365, Skype and Social Media Operating Systems: Windows clients, Windows Server, Linux Ubuntu, Linux Kali Software: Wireshark, Cisco Packet Tracer, pfSense, OpenVPN, Global Protect, and AlwaysOn VPN, Nagios Other Skills: Linux Hardening, Windows 10 Hardening, Windows Server configuration and hardening, Modern HoneyPot Framework, SigToolLANGUAGE: Bilingual, fluent in Spanish |
