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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESummary:Manager with over 10 years of training experience and focused customer service in an array of fields. I am experienced in on-the-job-training, facilitating, spot training, and coaching team members and I am a Certified Microsoft Office Specialist. Proven skills in writing, developing interpersonal relationships, Cash handling, Strong Computer Skills, bringing new ideas to the table and overcoming obstacles.PROFESSIONAL EXPERIENCE:Universal Orlando Resort, Orlando, FLRestaurant Manager -Starbucks/ Moes Southwest Grill July 2023 PresentAssisting GM and AGM in business operations and stretch projects.Collaborating with scheduler and assessing business trends to write weekly schedules.Communicating with leadership team to create weekly highlights for our venues.Building relationships with team members, ensuring high TSATS.Coaching and developing team members.Maintaining high standards of show quality.Ensuring positive guest experience.Assessing and ordering inventory based on business needs.Cash Coordinator-Menchies Frozen Yogurt February 2022 July 2023Provided excellent customer serviceHelped manage and oversee a staff of over 35 peopleHelped bring up GSAT (guest survey) scores for the venue by implementing new standards to ensure guest satisfactionRecognized and anticipated guest needs while taking ownership and following CityWalk standards to ensure an excellent experienceEmpathized and responded to guests to resolve their issues and ensure a positive guest experienceOrganize daily finances, facilitate large cash deposits, and perform multiple daily audits to help close any cash variances in the store and maintain accurate financialsAssisted my team by working multiple positions as needed by the businessHoliday Inn Club, Kissimmee, FloridaContract ProcessorJanuary 2021 December 2022Processed the confidential information of a wide clientele base.Organizing time and overall planning to meet deadlines. Maintain constant communication with clients while answering questions and concerns.Worked closely with the clients to adjust contractual information.Updated timeshare contracts based on current market and alphabetized records for 130+ customers and employees 5 days per week.Processed over 3,000 customer orders per month, including payment logs and refunds.EDUCATION:University of Central Florida Orlando, FLBachelors in Criminal JusticeAugust 2023 - PresentValencia State College Orlando, FLAssociate in Criminal Justice May 2020 August 2022 |
