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PCrystalPetersonPHONE NUMBER AVAILABLEEMAIL AVAILABLEmGwynn Oak, MD 21207SKILLSDeveloping curriculumDeveloping lesson plansOperating simulation equipmentClinical supervisionLearning management systemproficiencyAdministering student recordsAdvising studentsEvaluating student performanceHands-on clinical instructionCurriculum developmentDecision-makingPPE useMultitaskingAnalyticalTroubleshootingTeambuildingRelationship buildingActive listeningPlanning & organizingData managementEXPERIENCEPrp WorkerPeople Encouraging & Enhancing Lives/ Feb 2021 to Current Improved patient outcomes by implementing evidence-based treatment plans and psychotherapy techniques.Reduced hospital readmissions for patients with severe mental illnesses through effective medication management and follow-up care. Developed strong rapport with patients, fostering trust and open communication to better understand their needs and concerns.Provided crisis intervention services to stabilize acutely ill patients, preventing self-harm or harm to others.Educated families about the nature of mental illness, empowering them to support loved ones in their recovery journey effectively.Stayed current on new research findings in psychiatry, enabling the application of cutting-edge knowledge in clinical practice settings. Collaborated closely with primary care providers to address co-occurring physical health issues among psychiatric patients, ensuring comprehensive care solutions. Served as a mentor for medical students and residents, guiding their professional development in psychiatry through hands-on learning experiences. Cna/GNAGBMC/ Sep 2020 to CurrentProvided assistance with activities of daily living, including bathing, dressing and grooming.Assisted patients in ambulation and transfers using proper body mechanics. Performed vital sign assessments, such as taking blood pressure and temperature. Reported changes in patient conditions to registered nurse or physician. Answered patient call lights promptly and responded to requests appropriately. Observed patients for any physical or emotional changes, reported findings to medical staff immediately.Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.Utilized appropriate safety measures when handling hazardous materials or waste products.Demonstrated excellent customer service skills when interacting with patients, families and guests.Participated in educational programs designed to improve knowledge of health care practices.Provided emotional support to family members during difficult times. Educated patients on self-care techniques that would help them maintain their independence.Ensured compliance with HIPAA regulations regarding confidentiality of information. Administered medications under supervision of a licensed nurse. CPR InstructorHealing hands of Baltimore / May 2018 to CurrentImplemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.Taught complete requirements to help participants pass official CPR certification. Engaged with class members to help develop knowledge and abilities in cardiopulmonary resuscitation.Planned and completed detailed lectures to outline CPR course material for students. Followed official American Heart Association Manuals to deliver knowledgeable and relevant training to class participants.Maintained extensive knowledge in first aid, CPR and automated external defibrillators.Instructed students in chest compression methods to restore partial flow of oxygenated blood to brain and heart.Recorded student attendance and progress during each session to identify deficiencies. Participated in continuous quality improvement and assisted with program development and special projects.Prepared and carried out lesson plans on daily schedule, verifying accurate and complete grade reporting.Cna/GNAHealing hands of Baltimore / Jan 2014 to CurrentAssisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.Facilitated activities of daily living, personal hygiene management, feeding and ambulation.Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Exhibited compassionate care and communication regarding issues surrounding death and dying.Managed and maintained patient rooms, shared-living areas and nursing stations. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Certified Medical AssistantCall on us / Jun 2016 to Mar 2022Performed preliminary physical tests to accurately record results in patient history summary.Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Interviewed patients to verify information, record medical history and confirm purpose of visit.Contacted pharmacies to submit and refill patients' prescriptions. Secured patient information and maintained patient confidence by completing and safeguarding medical records.Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.Medication TechnicianPrime time of Baltimore / Sep 2011 to Mar 2014Obtained, recorded and reported patient vital signs for medication administration. Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions. Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.Prepared various medications per shift to distribute to patient orally, topically or through inhalation.Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.Documented information in patient charts and communicated status updates to interdisciplinary care team.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Promoted clean and sanitary environment by maintaining department equipment. Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.EDUCATION AND TRAININGHigh School DiplomaWord Academy Jul 2019Baltimore, MDMedical AssistingSchool of Phlebotomy Apr 2018Baltimore, MDPhlebotomistSchool of Phlebotomy May 2017Baltimore, MDCna/gna: Cna/gnaIt Work's Learning Center Feb 2007Baltimore, MD