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Click here or scroll down to respond to this candidateCandidate's Name
Store Manager - Smart Stop Self Storage- Currently EmployedAsheville, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLENatural ability in helping others. Great team player with excellent customer service and communication skills. Detail-orientedwith a dedicated nature to succeed.Core Strengths Active listening skills Intuitive Energetic work attitude Strong Organizational Skills Courteous demeanor Adaptive team player Investigation & Research NegotiationWilling to relocate: AnywhereWork ExperienceStore ManagerSmart Stop Self Storage - Asheville, NCJanuary 2019 to PresentBegan as an Assistant Store Manager and after a year was promoted to the Store Manager position. Responsible for assisting customers with new account set up and leasing new storage units. Perform collection task such as collection calls and preparing lien letters. Invoice billing out to our customers regarding their account. Manage, verify, andbalance cash drawer daily; prepare and make daily deposits. Daily inspections of the storage units and property. Consult, sell, and up sell to our customers with Smart Stop merchandise. Assist both reservations and walk-in customers ( both in person, online and on the phone) in leasing storage units. Guiding and explaining to new and potential customers; the terms and agreements of the lease. Promotional online marketing through social media sources. Software used is Call Potential & Yardi.Store ManagerAll 4 You Wigs & Weave - Fletcher, NCMay 2017 to January 2019Responsible for the day to day operations of the store. Provided customer relations to our clients in search for wigs and hairproducts. Utilized social media platforms to advertise products and services within our store boutique. Managed daily depositsand end of the day reconciliation of cash flow. Built relationships with various local and online vendors to promote and distribute product. Responsible for comparative price analyst to ensure we were staying the price range of competitors.Overseeing pricing and stock control. Dealt with customers online and in person regarding inquiries and complaints. Maximizing on profitability and meeting sales targets including store promotion and online promotion.Property ManagerCity Real Estate - Asheville, NCJuly 2016 to April 2017Property ManagerManaged a portfolio of 200 multi-family and single-family houses, apartments, duplexes, and condos. Utilized Appfolioproperty management software to assist in processing applications, tracking & processing maintenance requests,corresponding with prospective tenants, marketing, advertising, tracking vacancies, as well engaging & assisting propertyowners with their needs. Other duties to include, filing and maintaining tenant files, maintenance files and owner files, creatingnew files for new properties and ensuring new owners are informed with all information needed regarding their investments.Supervision of major & minor maintenance projects. Problem solving, credit/background screening, ensuring properties aremarket ready and rented in a timely fashion, appointment setting, showing properties to prospective tenants. Coordinatingneeds for multiple owners.Property ManagerGreat Western Management - Asheville, NCOctober 2013 to May 2016Site Manager promoted to Regional ManagerResponsible for accepting applications, maintaining tenant ledger cards, completing tenant certifications, income verifications, responsible for tenant unit inspections and addressing tenant complaints. Overseeing and working with the maintenance staffto ensure their work is accomplished and coordinating their daily schedule. Responsible for documentation of unit turnovers to include processing move outs; maintaining the waiting list and collection of security deposits and funds. Duties also included collection of rents, following up on delinquencies, maintaining files, completing background checks and showing apartments to prospective tenants. Later promoted to Regional Manager; duties to include contacting references of applicants, preparingleases, inspection of the units upon move in, maintaining receipts, completing utility release documentation, securing moneyorders for bad checks, recertifying tenants, completing weekly reports, and marketing apartments for 9 apartment complexes.Hiring and the termination of Site Managers and other contractors, interviewing potential candidates, and also assisting the General Manager with projects as needed. Lead Direct Support ProfessionalMonarch - Hendersonville, NCDecember 2003 to December 2012Provided support to individuals with developmental and intellectual disabilities, provided on call support to staff, scheduling, maintained medical records, maintained medication for the individuals in the home, reviewed and corrected documentation,scheduled and led staff meetings. Responsible for general office duties which included faxing, copying reports, patient files, and inventory control; which consist of restocking supplies as necessary. Duties also involved completing daily documentation:Filling out the MAR record, behavioral documentation, progress notes. Completed monthly updates for each consumersupported, copied and faxed documentation to the QP as well as each individuals Guardian. Answered phones, took messages and distributed to the appropriate people. Completed incident reports, and fire drills as needed and faxed to the appropriatepeople. Took notes (minutes) for the meetings. Created, organized, and maintained consumer and staff files. Checked workemail daily and corresponded with people as necessary. Scanned to email necessary information to the appropriate people.Corresponding with physicians, guardians, case managers, psychiatrist and other team members as needed in relation to the consumer supported. Purged the necessary information into yearly files. Assisted with gathering records when audited yearly.Ensured yearly consents were current and signed before distributing information regarding a consumer. EducationBachelors in Science in PsychologyUniversity of Phoenix - Asheville, NCAssociates in Arts in Human Services Management in Human Services ManagementUniversity of Phoenix - Asheville, NCDiplomaWest Henderson High School - Hendersonville, NCSkills Typing Yardi Store Management Experience |
