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Candidate's Name
3580 144th Avenue NW. Andover, MN 55304EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY STATEMENTHighly motivated, experienced and dependable Business Professional with proven ability to build and lead multiple teams that deploy, support and monitor multiple products across Linux and Windows environments in both a Hosted and On-Premise environment. Extensive management and technical support experience across multiple database platforms. Team player that is confident and able to interact with ease at all levels of management and customer connections.WORK EXPERIENCENovember 2000 June 2023Naviga (Formerly NEWSCYCLE Solutions, Digital Technology International and Publishing Business Systems)VP of Hosting (March of 2019 June 2023)Responsibilities and accomplishments:-Performed several cost savings initiatives which saved the company $1.35M per year.-Managed Hosting Operations for 4 products running in AWS and on Premises.-Managed Internal Systems Teams.-Managed networking and security for new office construction.-Worked closely with Cyber Security team to ensure all security measures were in place.-Performed budget work for both Hosting operations and Internal Systems.-Continued to perform the duties previously assigned to me in my prior positions.Sr. Director of Cloud Network/Security Operations Center (2015 March of 2019)Responsibilities and accomplishments:-Assisted in design and layout of a new Network and Security Operations Center (NOC/SOC).-Interviewed, hired and coordinated training for a 24x7x365 NOC/SOC team.-Manage the NOC/SOC team.-Coordinate operating system and security level patching processes for all hosted solutions across all platforms.-Attend user group meetings and perform sessions related to hosting operations, NOC operations and security.-Work closely with Cyber Security and Audit Directors to analyze, define and answer corporate auditing questions across multiple platforms in multiple data centers as they relate to SOC1 and SOC2 compliancy standards.-Research and assist with answering client and auditors questions related to PCI compliancy.-Worked with multiple teams and assist with coordinating migration efforts from multiple data centers into Amazon Web Services (AWS).Director, Hosting, Support Deployment and Monitoring North America (2013 2015)Responsibilities and accomplishments:-Assigned additional team of Technical Support Engineers that support additional product lines.-Worked closely with other organizations throughout the company to ensure deployment and monitoring processes were in place for all product lines.Director, Technical Support (2012 2013)Responsibilities and accomplishments:-Assigned additional team of Technical Support engineers, that support additional product lines both on premises and in the hosted facilities.-Worked on the team to migrate Client Management System from Microsoft CRM to Salesforce-Worked with the sales team during the sales process to answer technical questions brought up by clients related to migrating to the cloud environment.-Worked with many departments to help review, select and coordinate processes and procedures in the merger of four individual companies into a single entity.Technical Services Manager (2007 2012)Responsibilities and accomplishments:-Assigned a team of Linux Technical Support engineers.-Managed Windows Technical Support Team.-Worked closely with multiple teams and resources to develop and release the product line in a cloud environment.-Worked with IT to maintain Microsoft Gold Partnership.-Managed a team of analysts and developers to migrate the Client Management System from On Contact CMS to Microsoft CRM.-Interviewed and hired candidates for open Technical Support positions.-Work with Sales to develop new prospects and new opportunities at existing sites.-Attended user group meetings and performed sessions related to the Technical Support products.-Reviewed Linux Technical Support cases for billing and customer disputes.Windows Technical Support Manager (2003 2007)Responsibilities and accomplishments:-Managed a team of Windows Technical Support Engineers that was comprised of both Canadian and U.S. Employees.-Provided technical support on Windows servers running Pervasive databases.-Worked with development to plan to and test a process to migrate 85 clients from Pervasive databases to Microsoft SQL databases.-Migrated clients from Pervasive to Microsoft SQL Server.-Worked with several groups to help integrate employees, processes and procedures from a newly acquired Canadian company into the existing company.-Worked on release and installation of new Web products running under IIS.-Reviewed Windows technical support cases for billing and customer disputes.Technical Advisor (2000 2003)Responsibilities and accomplishments:-Researched and provided technological feedback and recommendations to the Technical Services Manager.-Provided technical support on customer issues in Solaris, AIX, HP-UX and Tru-64 environments.-Supported customers running on a Progress database.-Made recommendations and assisted with creating a new Windows Technical Support organization.-Participated in the Client Management System migration from Remedy to the On Contact CMS tracking system.1993 2000Dynamic Healthcare Technologies (DHT)Account Executive (1998 2000)Responsibilities and accomplishments:-Made regular visits to each client site to determine any software needs.-Provided feedback to the sales and support teams based on the site visits.-Assisted with new implementations and go lives.-Primary representative and contact point between customers and DHT.Support Center Manager (1997 1998)Responsibilities and accomplishments:-Managed a team of application support and technical support analysts.-Worked closely with application development team on product directions.-Attended user group meetings.-Reviewed all support cases for customer disputes.Technical Support Manager (1995 - 1997)Responsibilities accomplishments:-Managed a team of Technical Support analysts.-Reviewed billing disputes with customers.-Worked with sales team on sales proposals.-Made recommendations to development on software and system changes.Technical Support Analyst (1993 - 1995)Responsibilities and accomplishments:-Provided technical support to clients running VAX-VMS, DEC-ALPHA and IBM-AIX Systems.-Provided technical support on Mumps database systems.-Upgraded the Mumps database as well as the Radiology Information System.-Maintained customer backups.-Installed new systems.-Documented case solutions for future reference.1989 1993Stillwater Solutions IncorporatedSoftware Development, Project Management, ConsultingResponsibilities and accomplishments:-Worked with 3M to maintain the Hardware and Electronics Support Divisions decision support systems.-Worked with 3M to coordinate upgrade efforts from database 1022 to database System 1032.-Worked with non-profit organizations throughout the Twin Cities Metro area to define and develop systems to meet their current and future needs.-Worked with development staff to code and deliver software to clients.-Developed several systems using C interfacing with Paradox and System 1032. |
