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Click here or scroll down to respond to this candidateCandidate's Name
Washington DC, & Tampa, Fl I EMAIL AVAILABLE I 2027408838 I Linkedin: https://LINKEDIN LINK AVAILABLE PROFILEPMO, Strategist & Advisor with 15+ years of experience transforming businesses through innovative program management and strategic advisory. Expert in process redesign, business continuity planning, and digital transformation, Candidate's Name excels at integrating advanced technologies and automation to enhance operational resilience. Known for thought leadership and mentorship, she drives organizations towards achieving efficiency and growth.. An innovative executive and services-oriented professional; experienced in high-volume, cross-functional, IT and business operations. STRATEGIC COMPETENCY TACTICAL COMPETENCY OPERATIONAL COMPETENCY Strategic AdvisoryThought LeadershipDecision MakingDigital TransformationProgram Management [ITIL, PMI,Prince2]Crisis ManagementChange ManagementMentorshipProcess Redesign(GenAI, Standard)Resiliency [BCP, DR, AI]Solution Design [SDLC, PLM, PDLC]Tools: Atlassian, Asana, Planview,ServiceNowEXPERIENCEAALTO HAPS REMOTE, UK, 1/2024 - PresentHead of Global Program ManagementAs a Senior Leadership Member, the goal is to create and maintain a modern and high-tech program management and project management capability to enable and deliver product centric services. Ensuring alignment between different projects; and deliver on schedule, on budget, and with a high level of quality. Advise the CEO on strategy and assist with improving business operations and challenges; enabling game-changing connectivity and Earth observation services with the Zephyr high altitude platform digital services..Responsibilities: Strategic Collaboration: Collaborated with the executive team to develop and execute strategic plans that encompass both short-term and long-term goals, ensuring alignment with the company's vision and driving organizational growth. Portfolio Management: Selected, prioritized, and controlled a collection of projects and programs to meet strategic objectives and financials.. Product & Project Methodology Implementation: Implemented cutting-edge product development methodologies, including GenAI and process automation, leading to a 20% improvement in delivery timelines and a 25% enhancement in product quality. Resource Optimization: Utilized data-driven decision-making to optimize resource allocation, enhancing project performance and efficiency. Governance Frameworks: Established and maintained robust governance frameworks, ensuring high-quality outcomes across global initiatives and maintaining rigorous standards. Stakeholder Management: Build collaborative and productive relationships by partnering with internal/external stakeholders to help accomplish key business objectives. Matrix Team Guidance: Guide matrix teams through seamless project execution, fostering radical communication between and within project teams to tear down existing silos and promote collaborative problem-solving. P&L Responsibility: Oversee Profit & Loss (P&L) responsibility for the PMO, managing financial performance and ensuring alignment with budgetary goals. Project Management: Led and managed critical projects from inception to completion, including budgeting, resource allocation, and timeline management, ensuring successful project delivery and objective achievement. Metrics Tracking: Collaborate with Business and IT teams to manage key performance metrics and assist with budget management and roadmap documentation. Talent Management: Support the development and maintenance of company guidelines, training programs, policies and procedures; instill continuous improvement practices on teams. Coach the Leadership team on sustaining and improving the culture. Culture Improvements: Work with departments and HR to improve adaptive rate to change, alignment to HAPs values and mission, work-life balance strategies, DEI changes and employee engagement. MANAGEMENT AND INFORMATION ASSURANCE, Remote 2019 2024 Project Management Services and AdvisoryMultiple clients in various industries seek to create and maintain a modern and high-tech program management and project management capability to enable and deliver product centric services. Ensuring alignment between different projects; and deliver on schedule, on budget, and with a high level of quality. Advise the CEO on strategy and assist with improving business operations and challenges. Advisory Services: Provide strategic advice and project management expertise to organizations across industries, ensuring project alignment with business objectives. Scope Management: Collaborate with senior leadership to define project scope, objectives, and deliverables in alignment with organizational goals. Risk Management: Conduct risk assessments and create mitigation plans to address potential project challenges and ensure on-time delivery. Strategic Collaboration: Collaborated with the executive team to develop and execute strategic plans that encompass both short-term and long-term goals, ensuring alignment with the company's vision and driving organizational growth. Portfolio Management: Selected, prioritized, and controlled a collection of projects and programs to meet strategic objectives and financials.. Product & Project Methodology Implementation: Implemented cutting-edge product development methodologies, including GenAI and process automation, leading to a 20% improvement in delivery timelines and a 25% enhancement in product quality. Resource Optimization: Utilized data-driven decision-making to optimize resource allocation, enhancing project performance and efficiency. Governance Frameworks: Established and maintained robust governance frameworks, ensuring high-quality outcomes across global initiatives and maintaining rigorous standards. Stakeholder Management: Lead stakeholder meetings and communications, ensuring transparency and alignment between cross-functional teams and executives. Matrix Team Guidance: Guide matrix teams through seamless project execution, fostering radical communication between and within project teams to tear down existing silos and promote collaborative problem-solving. Budget Management: Oversee project budgets, optimize resource allocation, and implement cost-saving measures that improve efficiency by 40%. Project Management: Develop project plans, establish timelines, and set key performance indicators (KPIs) to track project progress and success.ensuring successful project delivery and objective achievement. Talent Management: Support the development and maintenance of company guidelines, training programs, policies and procedures; instill continuous improvement practices on teams. Coach the Leadership team on sustaining and improving the culture.MANAGEMENT AND INFORMATION ASSURANCE, Remote 2012 2019 PMO Services Lead ConsultantMultiple healthcare, financial and systems integrators clients seek to resolve their operational inefficiencies in getting products out to market one time and within budget. The organization lacked a repeatable process and a strong PMO. My goal was to transform and optimize the PMO division and improve product and technology delivery with the launching of a new PMO & PLM Governance model:Key Achievements: PMO Transformation Leadership: Led the transformation of the Project Management Office (PMO) by establishing a new structure and staffing, resulting in a more organized and efficient project management framework. Implementation Efficiency: Enhanced implementation efficiencies, surpassing financial expectations through effective project management practices and optimized resource allocation. EMAIL AVAILABLE Page 2 of 4 Process Development & Governance: Developed and governed comprehensive program management processes, templates, policies, and metrics, establishing a strong foundation for project execution and oversight. Improve process efficiency with automation: AI/ML models, Chatbots..etc Policy Compliance: Created and enforced project policies and standards, ensuring compliance across all projects and maintaining high-quality execution. Cross-Functional Planning & Coordination: Lead quarterly cross-project planning activities, ensure outcomes, inter-project dependencies, program-level risks are identified and addressed. Create confidence in commitments. Stakeholder & Customer Management: Managed stakeholder and customer relations for complex projects, addressing concerns and ensuring alignment with project objectives. Risk, Issue, & Change Management: Identify and effectively manage risks; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate to ensure successful outcomes. Portfolio Management: Manage execution of a product portfolio of initiatives, partnering with engineering and product management to deliver solutions to the market. Program Management Consultant with TD BankEngaged by CTO to lead a Data Center Transition and Migration Program for an international financial institution with thirteen Lines of Businesses operated by thirteen CIOs. Consolidation of data centers, DR data center move and migration, as well as application transition to virtual platforms and technologies. Key Achievements: IT-Business Synergy: Achieved IT-business alignment with 13 CIOs within three months, resulting in a reduction in system integration issues and a 15% increase in project success rates during transition planning. Process Improvement: Implemented new processes for data center transitions, reducing transition timelines by one year and saving $3M in costs through efficient vendor management and optimized resource allocation. Customer Satisfaction Enhancement: Established a CIO forum that improved customer satisfaction scores by 25%, enhancing communication, reporting accuracy, and resolution times for client issues. Release Cycle Alignment: Streamlined release cycles with system transition plans using a Touch it Once approach, increasing operational efficiency by 18% and reducing overlapping tasks, leading to faster project completions. Productivity & Redundancy Reduction: Enhanced migration strategies from physical to virtual platforms, reducing redundancy by 25% and increasing team productivity through the adoption of more efficient virtual infrastructure. Successful System Transition: Led the seamless transition of 13 Lines of Business' systems to a virtual environment across the USA and Canada, ensuring targeted system uptime and reducing operational costs by 20% during the migration.VERIZON, USA, 2009- 2012Management Consulting Practice LeadHand-picked by the company to grow services and revenue. Founded management consulting practice, hired subject matter experts and designed new service offerings for business optimization and resiliency, offering transition and transformation services to clients in multiple industries; Became client liaison, directing large complex engagements. Key Achievements: Revenue Generation: Generated over $10M in new revenue by launching a management consulting practice that addressed multi-issue client needs, significantly expanding Verizon's service offerings. Profit Increase: Drove a 20% profit increase within the first year by bundling existing services into holistic solutions, which streamlined multi-issue resolution for clients and improved operational efficiency. GTM Strategy & Business Planning: Created a go-to-market (GTM) strategy that accelerated business growth by 15%, establishing new methodologies, tools, and annual business plans that enabled sustained success for Verizon's new practice. Industry Thought Leadership: Elevated brand credibility by delivering keynote addresses at multiple industry forums, positioning Verizon as a thought leader in cloud, security, and IT solutions. Market Share Capture: Captured 10% additional market share within the first year by bringing innovative solutions in cloud, security, and IT to market, solidifying Verizon's leadership in these sectors. Sales Education & Training: Trained and coached over 50 sales professionals, resulting in a 30% increase in sales of consulting and bundled services, improving selling methodologies across multiple product lines. Client Liaison: Strengthened the consulting practices position within the company by serving as a client liaison on complex solution implementations, ensuring successful project outcomes and client satisfaction. Partner Ecosystem: Established a robust partner ecosystem to expand service offerings and enhance overall service delivery.EMAIL AVAILABLE Page 3 of 4 Customer Experience Improvement: Improved customer experience through automation, solution enhancements, and collaborative customer engagement, resulting in higher satisfaction and retention. EDUCATIONHampton University Hampton, VA Bachelor of Science EMAIL AVAILABLE Page 4 of 4PROFESSIONAL CERTIFICATIONS & AFFILIATIONS IT infrastructure Library (ITIL) v3 and AGILE Project Management Professional (PMP)Organizations supported by Management andInformation Assurance [No NDA] Disaster Recovery Institute International (DRII) The Open Group Architecture Framework (TOGAFv9) DNAnexus Consensus Cloud Solutions Wells Fargo Department of Health & Human Services(HHS) Bank of America Fidelity Information Systems JP Morgan Chase Fannie Mae |
