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Detail-oriented Server with a focus on maintaining a clean and organized dining area and ensuring a positive guest experience. Proficient in handling cash and credit transactions, with a track record of zero errors in cash handling and balancing at the end of each shift. Ann Arbor, MI 48103EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced server/bartender with focus on ensuring customer satisfaction through open communication and prompt, accurate service.Authorized to work in the US for any employerWork ExperienceIn Home Private CaregiverHospice-Caring For My Mother. - Ann Arbor, MIDecember 2022 to January 2024 Provided round-the-clock care for my seriously ill mother, including medication management, assistance with activities of daily living, coordinating in-home therapies and services. ReceptionistCampus Barber and Beauty Salon - Ann Arbor, MIMarch 2021 to December 2022 Listen attentively to caller needs to ensure a positive customer experience. Strive for quick complaint resolution. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.Restaurant Server/Team LeadRoadhouse Bar & Grill - Jackson, MIDecember 2016 to December 2019 Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen. Overseeing restaurant staff performance, ensuring quality dining. Bussed tables and reset place settings quickly and effectively. Head ServerFrogtown Grille - Jackson, MIJune 2009 to October 2016 Maintaining safety and food quality standards. Keeping customers happy and handling complaints. Organizing schedules.Customer Service RepresentativeComcast & Dish Network - Hillsdale, MIMay 2004 to August 2008 Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. EducationHigh school diploma in General StudiesPittsford Area High School - Pittsford, MISeptember 2000 to May 2004Skills Customer Service (10+ years) Attention to detail (10+ years) Time Management (10+ years) Building customer loyalty (10+ years) Active listening skills (10+ years) Knowledge of product (10+ years) Patience (10+ years) Ability to read customers (10+ years) Attentiveness (10+ years) Communicate clearly (10+ years) Customer service Employee Orientation Restaurant Experience Restaurant Management POS Serving Bussing Banquet experience Host/hostess experience Upselling Food service Catering Food safety Basic math Sage Cash handling Sanitation Computer literacy Microsoft Excel Microsoft Powerpoint Phone etiquette Documentation review Communication skills POS Cash register English Serving Hospitality Customer service Operating systems Assembly Cash handling Guest services Restaurant experience Communication skillsAssessmentsSales skills ProficientDecember 2020Influencing and negotiating with customersFull results: ProficientCustomer service ProficientDecember 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
