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E D U C A T I O NR E L A T E D C O U R S E W O R KNIYATI SHARMA PHONE NUMBER AVAILABLE EMAIL AVAILABLE Arlington Heights, ILUniversity Of Illinois Chicago -College Of Business Administration Bachelor Of Science in Information Decision Science, May Street Address  Concentration: Business AnalyticsGPA:: Overall: 3.Street Address  Major: 4.00Candidate's Name  Street Address -2024Introduction to Finance - 2024Introduction to Financial Accounting- 2022Introduction to Managerial Accounting- 2023Operations Management - 2024Introduction to Information Systems- 2023Collected and organized online order pick-up & and deliveries at the Walmart store in Wheeling, IL for over 300 orders a day. Which resulted in improved customer serviceMaintained a 99% customer satisfaction rate by addressing inquiries promptly and providing exceptional service during Walmart Pickup transactions.E X P E R I E N C EWalmart - Oct 2021- PresentStatefarm - (Intership )May2022 - Aug 2022Conducted accurate data entry for 200+ insurance contracts weekly, to ensure meticulous attention to detail Successfully assisted an average of 5+ clients daily, resolving their insurance policy-related concerns. Which resulted in a 95% customer satisfaction rate.Upheld State Farms reputation for outstanding customer service. Collaborated in organizing events that led to an increase in revenue by attracting new clients. Newland and Newland Law -(Intership) Oct 2021-Jan 2022 Responded promptly to inquiries, resolving an average of 30 client issues per week. Which would help clients be set up for success Managed document scanning and accuracy checks for 500+ legal cases, ensuring error-free filings Collected and verified detailed case information from 200+ clients and doctors, ensuring accuracy and completeness. Facilitated seamless communication between clients and legal teams, contributing significantly to the successful resolution of cases and client trust.Rana Regan Pharmacy- (Volunteer) Mar 2021 - Nov 2021 Expedited the vaccination process by ensuring syringes were prepped and ready for use. Streamlined workflow and minimized wait times for patients, improving overall vaccination drive efficiency. Successfully imported and managed patient data for 500+ individuals into the computer system Implemented meticulous attention to detail, ensuring precise record-keeping and facilitating smooth tracking of vaccination progress, which aided in data analysis and reporting.Contributed to a positive patient experience by ensuring swift and hassle-free vaccinations. S K I L L SProficient in English and HindiProficient in ExcelExperienced in Microsoft OfficeCertified in Business Analysis & Process Management HTML,CSS,JavaA C T I V I E S / A W A R D SIndian Student Association board memberShow Chair - 2024-2025Freshman Representative 2023-2024United Womens NetworkAlpha Sigma TauGrant Thornton-(Participant) Empower Program - May 2024-June 2024 Explored career paths and professional services through interactions with firm leaders. Participated in discussions and Q&A sessions to understand the firms culture and values. Engaged in virtual workshops providing insights into the professional services field.