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PHONE NUMBER AVAILABLEEMAIL AVAILABLEMedical Assistant  Lab AssistantKEY COMPONENT SKILLS: CPR Certified Vitals Venipunctures Injections Finger Sticks Throat Cultures Microsoft Office Scheduling Transcription File ManagementEDUCATION:Everest College, Newport News, VA Completion Date 08/2012 Medical Assistant DiplomaPROFESSIONAL EXPERIENCE:Continuum Global SolutionsHampton, Va05/2022  11/2022Remote Technical Representative Answer inbound calls assisting customers with billing questions Assist customers with service issues and device issues Kelly ServicesNorfolk, VA10/2019  02/2020Health Representative 1 Make outbound calls per Community Events Make incentive calls for HEIDISKelly Services, VirtualHampton, VA01/2019 - 02/2019At Home Chat Advisor Receive inbound chats assisting customers with technical issues Conduent, VirtualHampton,VA08/2018 - 01/2029At Home AdvisorReceive inbound calls assisting cx with order issuesReceive calls assisting cx with technical issues with smart devices Wps Health Solutions07/2017 - 06/2018Customer Service RepresentativeReceive in bound calls assisting Tricare beneficiaries and providersWork correspondences receivedFaneuil, Hampton Va09/2015 - 05/2017Customer Service Representative Receive inbound calls assisting customers for spelcific clients Floor support Escalations Leasing Team Recognition of Excellent customer serviceIbex Global, Hampton, VA 10/2014 - 12/2014Customer Service/Sales Assist customers with initial reason for calling Transition call into sales Offer all available productsWal-Mart, Newport News, VA 12/2012  08/2013Overnight Stocker Stock shelves Help with store setup for grand openingWal-Mart, Hampton, VA 11/2012  12/2012Sales Associate Assist customers with cutting fabric Stock fabrics, crafts, stationery and celebrations departments Assist customers with questions and requests to the best of my abilities Peninsula Kidney Associates, Hampton, VA 09/2012  10/2012 Medical Assistant Volunteer Receive and record patient histories Perform blood draws, laboratory tests and obtain vitals Maintain and organize examination rooms Schedule appointments and assisted with patient care Answer phones and schedule appointments Triage with senior medical assistants to treat patients H.E.L.P Inc., Hampton, VA 02/2012  06/2012Medical Assistant Externship/Volunteer Triage patients Dispense medications Front desk receptionist Request lab results Receive payments Assist with eventsNCO, Hampton, VA 09/2009  02/2010Customer Service Representative Receive inbound calls Assist T-Mobile Customers Troubleshoot phones Resolve account issues Some up sale experienceTeletech, Hampton, VA 08/2007  09/2008Customer Service Representative Receive inbound calls Assisted Sprint customers Explain customers bills Some up sale experienceFood Lion, Hampton, VA 08/2005  10/2007Office Assistant Supervise shifts Responsible all monies Assist customers at the front desk Operate register and various equipment