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Candidate's Name
Turtle Creek, PA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYGoal driven and detail-oriented Customer Relations with more than 5 years of experience providing exceptional customer service. Experienced professional with proven track record of consistently demonstrating tact and diplomacy when engaging clients and associates. A qualified representative with a knowledgeable background in customer relations. Recognized for taking initiative, leadership qualities and for being a team player.HIGHLIGHTSAccount ManagementCustomer Service FocusedCreative Problem SolvingOrganization and PlanningComputer ProficiencyLeadership QualitiesGoal OrientatedExcellent Work EthicProductivity AccountabilityExceptional Communication SkillsPROFESSIONAL EXPERIENCE:City Of Pittsburgh/Allegheny County Dec 1999  May 2016 911 Emergency DispatcherQuestioned callers to determine nature of problems and locations to direct type of response needed. Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews. Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests. Used Software to track and maintain case incident numbers and logs. CVS/Caremark, Pittsburgh, PA August 2016  March 2022 Customer Service RepresentativeMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. EDUCATION:Connelly Trade, Pittsburgh, PAGeneral Education Development CertificateCompletion Date June 1984CERTIFICATE:Police Dispatch, EMS Dispatch, Fire DispatchData Entry, Call Taking