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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYDependable customer service representative with 4+ years experience with clerical work and working in fast -paced environments. I am looking to further my career in this field . Demonstrating my capability and intelligence in the office is an asset .EXPERIENCEDepartment Of Community AffairsSenior Clerk (Temporary)April 2023 Current Provide applicants and program participants with local housing emergency programs and handouts directing clients to available housing options. and other community and governmental support and entitlement programs, utilities, and Emergency Funding . Reviewed Assist applications, recertification packets and other requested documents for completeness and accuracy to determine eligibility. with completing Recertification packets, Budget Revisions, Zero Income Questionnaires when needed . Educate and support Elaborate to potential and current program participants their status of application, requirements for eligibility and affordability of program that conforms to Federal and State Regulations. Schedule appointments for program participants to meet with field representatives. Review submitted documents for accuracy and completeness Confirming the Program policies and procedures with Program participants regarding income changes, household add- on and removals. Recurrently create Time sheets along with Intake sheets for program participants . Ensuring Field reps receive messages, questions and concerns from program participants .OTS & FS Tax PreparationAdministrative Accounting AssistantJanuary 2017- September 2021 Obtained and reviewed documentation from clients to ensure the IRS state regulations and guidelines are being met. Coordinated in field visits to collect required documentation such as W9s, mortgage loans . 1099- INTs from clients when necessary . Examined state given documents for accuracy and completeness. Assisted clients in completing required forms to ensure accuracy and to avoid discrepancies with IRS. Advised clients on benefits, maximum deductions, IRS regulations and policies ensuring they are educated properly regarding the program . Advised clients on local agencies assisting with payments, emergency funding and back taxes Reviewed, verified, and stored state required documentation in accordance with state and local regulations and policies. Recurrently updated clients with status and collecting any change in household .Contacted local organizations to obtain / request verification for documentation supplied by clientele. Evaluated receipts, contracts, mutual agreements, and loan statements to ensure they are in the interior of state guidelines for submission . Conducted phone calls to/ from clients to ensure Issued invoices to tenants to collect payments made to the State of New Jersey. Advised clients in problem areas to ensure they are fully educated on regulations and policies of the state to avoid discrepancies with payments. Panera BreadLead Cashier /LineNovember 2020 August 2021 Maintained Barista position as well as Bakery server . Provided substantial customer service to customers ensuring they have a pleasant dining experience. Answered phone to take delivery/ Pick-up Order, Catering orders . Supervised of customer complaints and request Informed customers of rewards and benefits on Panera Member Card Maintained Barista position as well as Bakery server . Created a night shift schedule using the limited amount of work hours available. Stocked coffee stations, cup stations and bakeries when needed . Assisted general manager with planning catering events holiday weekends. EDUCATIONMontclair High School, Montclair NJHigh School Graduate ( Class of 2021 ) Genocide Holocaust College Course ( Provided by KEAN UNIVERSITY ) Phlebotomy Technician Course- Americation Technical Career Training School Certificate of completion received (2021)SKILLS thoroughly attend to clients needs, questions, and concerns. Providing great customer service ensures every customer is leaving well educated feeling supported, confident, and comfortable. Filing/ Pulling files. Scanning documents Highly Experienced with Housing Pro database Subject to work diligently with digital systems and databases. Ability to work in High Pressure environments. Construct Tables / Spreadsheets for data being collected to be analyzed. Maneuver Housing Pro Task Prioritization |
