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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and results-driven management professional with experience effectively overseeing office operations and ensuring the delivery of quality patient care for five ambulatory units in a non- profit organization. Skilled in coordinating staff training and development, implementing attentive staff monitoring systems, and managing timesheets for over 65 clinical staff employees. Demonstrated expertise in conducting software training, utilizing various communication tools, and customizing software systems for clients' specific needs. Adept at client communication, project planning, and client education. Demonstrated proficiency in various EMR systems, along with strong leadership, analytical, and patient careWilling to relocate to: Atlanta, GA - Charlotte, NC Authorized to work in the US for any employerWork ExperienceOffice ManagerAvance Care-Charlotte, NCSeptember 2023 to PresentMaintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.Clinical Support ManagerGeorgia Highlands Medical Services-Cumming, GASeptember 2022 to September 2023 Managed office operations and procedures for 5 ambulatory units in the North Georgia area, ensuring efficient daily operations and delivery of quality patient care in a non-profit organization. Oversaw the development of staff, including hiring decisions, training, discipline, and evaluations. Implemented system for monitoring staff clock-in and out times, PTO time approvals, and denials. Ensured coverage of staff for all providers, coordinating schedules and maintaining optimal staffing levels. Successfully handled timesheets for over 65 clinical staff employees with room for further expansion. Updated and maintained employee files, providing consultation to ensure compliance and smooth processes. Demonstrated expertise in enhancing employee analytical skills, managing employee conflicts, and promoting employee retention..Implementation SpecialistMeditech, Medical Information Technology Inc.-Atlanta, GA March 2022 to September 2022 Spearheaded Meditech software training for Ambulatory staff, utilizing cloud-based go-live practices to ensure comprehensive proficiency in all software modules and functions. Employed a diverse range of electronic communication tools to facilitate seamless information sharing before, during, and after training sessions, guaranteeing a successful learning experience for all participants. Conducted client meetings post-software sale to gather essential data and information, enabling tailored customization of software systems to meet individual client requirements. Developed comprehensive project plans for each client, outlining essential tasks and timelines for efficient and timely installation of customized software systems. Maintained ongoing communication with clients during the software customization process, soliciting feedback and securing approval to ensure optimal system alignment with client needs. Facilitated thorough client education on the usage of purchased software systems and customized features, equipping them with the necessary knowledge for seamless integration. Certified Medical Assistant (CMA), Administration, Float Pool Atrium Health/Healthcare Agencies-Charlotte, NCMarch 2018 to February 2022 Provided contracted services to various medical offices, handling both office and clinical duties as assigned. Demonstrated expertise in patient care and office administration, ensuring seamless operations and quality. Assisted patients by escorting them to exam rooms, conducting interviews, and accurately measuring vital signs, meticulously documenting all information in patients' charts. Ensured patients' medical records were complete with related reports, labs, and information before their appointments, facilitating smooth and well-prepared consultations. Prioritized patient confidentiality and security by safeguarding and completing medical records in compliance with legal regulations. Maintained a hygienic environment by disinfecting and cleaning treatment rooms after patient examinations, adhering to established standards and procedures. Managed medical supplies, ensuring well-stocked exam rooms, preparing sterilization, and appropriately disposing of contaminated supplies. Conducted regular inventory checks and maintained logs for essential tasks and equipment checks, such as refrigerator temperatures, emergency medications, oxygen, etc. Demonstrated proficiency in drawing blood, removing sutures, and changing dressings, contributing to comprehensive patient care and safety.Assistant Manager, Certified Medical Assistant (CMA) Charlotte Medical Clinic-Charlotte, NCJune 2011 to January 2017 Provided essential support to physicians, assisting with patient care and medical procedures. Managed medication orders and distribution, ensuring patients received medications in a timely manner. Prepared patients scheduled for pre- and post-surgeries, ensuring preparedness for their procedures. Collected and updated private patient information, maintaining accurate and confidential records. Conducted phone triage, administered injections, measured vital signs, and performed various testing procedures, contributing to comprehensive patient care. Prioritized patient safety, adhering to protocols and standards to create a secure medical environment. Assisted in recruiting efforts, leveraging medical expertise to assess potential candidates. Trained in HIPPA and OSHA regulations, ensuring compliance with healthcare privacy and safety standards. Managed insurance payments and patient co-pays, ensuring accurate billing and payment processes. Oversaw equipment ordering and office supply upkeep, effectively managing the office budget and maintaining a well-equipped workspace.EducationMaster's Degree in ManagementMontreat College - Charlotte, NC, USNovember 2020Bachelor's Degree in Business ManagementMontreat College - Charlotte, NC, USNovember 2017Associate's Degree in General Business Administration Montreat College - Charlotte, NC, USNovember 2015Skills Office Operations Management Staff Training & Development Time Management & Attendance Staff Scheduling & Coverage Timesheet Handling Employee File Management Patient Care & Vital Signs Information Sharing Interpersonal Communication Software System Customization Client Education & Support Supply & Inventory Management Cerner Confluence EMR Systems Epic Google Suite Jira Kronos Microsoft Office Paycore Human resources Supervising experience Mentoring Leadership Microsoft Office Operations management Healthcare management Medical office management Team management Management Clinic Organizational skills Employee relations Customer service Recruiting Practice management Interviewing Conflict management Teaching Communication skills Public health Microsoft Excel Microsoft Powerpoint Administrative experienceCertifications and LicensesDriver's LicenseCPR CertificationAugust 2022 to August 2024BC/BE |
