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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
PHONE NUMBER AVAILABLEProfessional Summary
Dedicated professional with history of meetings company goals utilizing consistent and organized practices. Accustomed and skilled at working under press and adapting to new situations and challenges. Very dependable and able to manage several tasks while maintaining a positive vibe. Willing to work dedicatedly until tasks are completed to customers satisfaction.Technical skills:Experienced in administering ServiceNow platformScripting-JavaScript, HTML, CSS, AjaxClient-side scripts and server-side scripts.Understanding Agile and SCRUMGreat communication skills (written and speaking skills)Strong attention to detailDemonstration experience in JavaScript codingUnderstanding of relational database conceptExcellent communicationTeamwork and collaborationMS officeAttention to DetailMethodologies: Agile, Rup, Waterfall.Professional ExperienceClient: US Census Bureau09/2020 - presentServiceNow Developer/ServiceNow Administrator/ApplicationSupportPAWM is customer cloud application targeted for Government agencies developed in ServiceNow, facilities. Agencies manage workload during contracting lifecycle of procurement actions during planning, pre-award, award, contract administration and closeout stages. PAWN provides visibility to various levels of management to derive, manage, distribute, and assign workload between team, office, agency, and department.Responsibilities: Configured Application Navigation, UI, managed forms and lists, table modules, system dictionary to determine which system tables extend other tables. Create Table, Modules, extended system tables, creating parent and child tables. Created UI Policies, Data, Policies, UI actions, Business Rules, Client Scripts and Script include to develop business logic of PAWN application. Configured field Normalization for data integrity, Data policy and data consistency. Form layout, re related list layout and several settings that control form functionality. User Administration by creating User, assigning groups and Roles to them. Creating Custom roles to specify what difference users and user groups can see and do. Created, retrieved update sets, transferred it between instances to move customization from development, through testing and into production. Participated in status review Scrum meetings daily Worked closely with team members to troubleshoot and debugging codes. Resolved system test and validation problems to provide normal program functions. Participated in client discussion meetings. Created UI customized form design, form layout and configured related list to capture job request and define degree, skills, and certifications required. Developed business rules to automatically update recruitment milestones on completion of related recruitment activities for applications. Created User Interface (UI), customized form design and form layout to capture grade and step series classification and approval process. Created flow using flow designer to automate process of notification and approval when a new grade or job classification record is created. Participated in Status Review Scrum meetings daily, created scrum tasks for assigned stories and updated status for testing and release. Followed agile methodology and Scaled Agile Framework (SAFe) to define Backlog, Epic, feature, SAFe stories, and defined acceptance criteria on ServiceNow platform. Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality. Maintained existing applications and designed and delivered new applications. Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements. Worked closely IT Asset Management, which includes powerful platform capabilities so I can simplify asset tracking across our organization. Single data model Eliminate IT information silos with one data source for the enterprise. Workflow automation Build and manage multiple complex workflows with no-code playbooksBI FACT LLC Chantilly, VA 09/2018 - 08/2020ServiceNow Developer/ServiceNow Administrator The HR2H is a Custom cloud application targeted for Government agencies developed in ServiceNow, facilitates the Agencies to manage HR recruitment lifecycle from job request creation, approval, document review, interview and to hiring for on-boarding.Responsibilities: Worked Job Request module and job and grade classification for job request. Created tables to manage job requests, list of applicants, employees, departments, and jobs. Created User Interface (UI), customized form design, form layout and configured related list to capture Job Request and define degree, skills, and certification requirements. Developed client script and script include to auto populate default values on form and dynamically control behavior of UI. Created UI policies and client scripts to control behavior of UI, related list and list controls. Developed business rules to automatically update recruitment milestones on completion of related recruitment activities for applicants. Set documents required from applicant by reading from configuration file during each stage of recruitment process. Performed verification and validation of functionality in each sprint delivered by development and of release backlog. Worked closely with other team members in such tasks as troubleshooting and debugging. Resolved system test and validation problems to provide normal program functioning.DATIX Washington, DC
Support Analyst
Respond to support requests in a timely manner. Document support requests in the system Triage to the appropriate analyst queue Viewed support calls to ensure response is current
Escalated issues to management of support that cannot be resolved Contributed suitable material to the Datix
Review customer requirements for change requests Developed a solution that incorporates the change request and accounts for best practice Configured the application for the implementations of customer requests
Propose improvements to the software. Produce reports for customers or management as requested Documented incident life cycle in ServiceNow & updated existing SOC playbook with lessons learned. Provided weekly metric reports of incidents and the remediation techniques applied and presented findings to rest of Security Operation Center (SOC) team.06/2008-07/2016CSCFDIC Helpdesk contractWork and responsivities: We use remedy to document and escalate our tickets to tier 2 or appropriate remedy groups. Worked with Active directory to unlock or reset clients NTID, we also you acf2 to reset mainframe passwords. provided on-call ID within the guidelines of FDIC. Worked actively to reset clients Blackberry on BES 5 & 10 and if they wipe their Blackberry after 10 tries, we reactivate their services in some cases we escalate to the wireless team. Assist our clients remotely access their work machines from home either through WebVpn, Citrix.fdic.gov, fastaccess.fdic.govallow client to remotely access call about the browser that isn t compatible with our system and have them use IE. We remotely access our client's computer and with our support article adjust Microsoft products and small programs installs. We troubleshoot Outlook 2010 usually when clients outlook doesn t sync their e-mails, we create a new outlook profile for our clients; sometimes the servers don t work and we try opening with safe mode, if that doesn t work, we can also do a repair on MS office. Assisted clients with minor Add-ons in Outlook 2010. Threw the remote access troubleshoot print connections and errors at various sites and send local techs specially in the case of toner outages or malfunctioning printers. We reset and unlock E-tokens for remote access for clients that need to telework.Education05/2003BSCN, Strayer UniversityHad a GPS 3.54
Awards and Acknowledgements Have Administered ServiceNow PlatformJavaScript for Client Scripting and Business Rules including Ajax and CSSGood Team Player
Understand the Lifecyle of SprintsCCNA CertificationRunning the Livestream at my Church. Running Scrum Sessions for clientsDocumentation of changes for reporting with accuracy.Office 365Manual testing new updates made Durning productionSpeaking Fluent Amharic SSBI investigation Active Public Trust
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