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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEJacksonville, FL PHONE NUMBER AVAILABLECertified Systems and IT ProfessionalBachelors degree as a Systems Engineer with 17 years of experience in systems administration, engineering, and technical support. Proven skills in multiple IT areas, results driven and technically skilled. Certifications Equivalent experience to Network +, MCP, A+ based on my current experience. Platforms Windows Servers (2003-2016), Windows (7, 8, 10), Mac OS X, Unix/Linux Relevant Skills Problem Determination, Root Cause Analysis, Remote Assistance, Technical Troubleshooting, Customer Service, Microsoft Office, SSL, TCP/IP, IIS Web Server, Active Directory, DNS, DHCP, DFS, WDS, SCCM, Spanish Speaking, Watchguard & Checkpoint firewall appliances setup, PFSense opensource Firewall Application setup.Windows troubleshooting skills using Windows Recovery WinRE (sfc/scannow /offbootdir=d /offwindir=d windows, chkdsk /r /f, BCDBoot, Knowledge about GPT and MBR Partitioning Table system Advantages and Disadvantages, UEFI, Legacy Mode, Secure Boot.Projects Migration of active directory services role from Windows Server 2003 to Windows Server 2012 R2, Implementation of the ticketing System BugTracker & SpiceWorks open-source projects. Migration of more than 300 computers from windows 7 to windows 10 through WDS (Windows Deployment Services & Microsoft Deployment Toolkit). Implementation of Microsoft Deployment Toolkit and WDS (Windows Deployment Service)EDUCATION AND TRAINING COURSESEngineering in Systems O&M University Graduated in August 2005 CCNA1 12/2006 Networking Basics.CCNA 2 05/2007 Router and Routing Basics.CCNA 3 11/2007 Switching Basics.CCNA4 03/2008 WAN Technologies.ORACLE DATABASE 10G 02/2009 Introduction to SQL.ORACLE DATABASE 10G 02/2009 Workshop IOTHER CAPABILITIES LEARNED THROUGHOUT MY IT CAREER.(Virtualization Technologies VMWARE & Hyper-V), virtual hard drives (vmdk, vhd) VMWARE Horizon(VDIs), VMware vSphere, Install EsXi Hypervisor v6.5 or 7.0 in a Wintel server).Experience working in Hybrid Systems with Azure AD Connect )AAD (Azure Active Directory Join, O365 and Exchange on Premises.Office 365 (Hybrid Environments, Licensing, etc.).Cloud Technology Ms. Azure (Managing Tenant, Hybrid Environments, Roles assignments).Hyper V experience, managing Virtual Servers in Hyper V, Installing Hyper V as a role in Windows Server.PROFESSIONAL EXPERIENCESIT Manager Goodwill Industries of North Florida09/2023-CurrentManaging daily IT operations including system monitoring, defining, and maintaining operating procedures. Lead IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.Work closely with cross-functional teams to ensure tech initiatives meet business needs. Assess emerging technologies and recommend adoption strategies. Lead IT operations to ensure system security and efficiency. Mentor and lead the tech team, fostering their professional growth and success. Supporting and managing networking platform in Cisco Meraki. Supporting the leadership and stakeholders of the company the different areas of improvement with technology solutions.Manage and maintain the MDM Cisco Meraki platform. Support and maintain endpoint Mac devices platform (IPADS, IMACS, Iphones). Manage and support Google Workspace platform (GSuite) Manage and maintain Cynet Endpoint Security platform. Manage and maintain AWS Amazon Workspaces, EC2 Instances (Servers), Marketplace apps and VPN routes.Other Duties.System Administrator City of Neptune Beach (Contract) Ascendo Resources 05/2023 07/2023Projects Worked recently on my last Job position:Site to Site VPN with Cisco Meraki. (City Hall and Public Works) Client VPN implementation Cisco Any Connect. (Authenticated with AD) DHCP implementation and DNS best practices (Enable DNS Scavenging, DHCP Lease period, allow one device to provide DHCP service. (Before Windows Domain Controller and Cisco Meraki). Implemented a child domain in Public Works.Setup a different site in Active Directory Sites and Services for Public Works. New local domain namespace implementation ( New Domain Controller Server .local domain). Offsite Backup implementation with Veeam backup in Azure. Disaster Recovery Implementation. Replication through Azure. Replaced old computers with no hardware compliance for Windows 11. Best Security Practices (Endpoint Security Implementation, Office MFA, Security Groups in AD, AD Audit enabled, Shadow Copies enabled on servers).SCCM (deployed Windows 10 in place upgrades to Windows 7 workstations. Segmented devices by creating Device Scopes, Creation of Boundaries based on different subnets. Deploying 3rd parties MSI package to different device scopes, Deploying Microsoft Patching Updates. City of Neptune Beach, FL May 2023 July 2023Sr IT System Administrator Site to Site VPN with Cisco Meraki. (City Hall and Public Works) Client VPN implementation Cisco Any Connect. (Authenticated with AD) DHCP implementation and DNS best practices (Enable DNS Scavenging, DHCP Lease period, allow one device to provide DHCP service. (Before Windows Domain Controller and Cisco Meraki). Implemented a child domain in Public Works. Setup a different site in Active Directory Sites and Services for Public Works. New local domain namespace implementation (New Server. local domain). Offsite Backup implementation with Veeam backup. Disaster Recovery Implementation. Replaced old computers with no hardware compliance for Windows 11. Best Security Practices (Endpoint Security Implementation, Office MFA, Security Groups in AD, AD Audit enabled, Shadow Copies enabled on servers). SCCM (deployed Windows 11 in place upgrades to Windows 10 workstations. Segmented devices by creating Device Scopes, Creation of Boundaries based on different subnets. Deploying 3rd parties MSI package to different device scopes, Deploying Microsoft Patching Updates. Facilitates software selections, hardware selections and IT related business process reengineering. Identifies opportunities for technology to enable business, enhance communications, and provide knowledge to users. Manage and trace timelines in several projects for the city to be compliance (Disaster Recovery, Offsite Backup, Endpoint Security Solution, Endpoint Management Solution). Develops and ensures continuity of operations and disaster recovery of the Citys computing platform. Identifies and troubleshoots resolution problems associated with computer systems, servers, and networks using protocol analyzers, communications trace utilities and/or other diagnostic equipment as needed. Develops, documents, and maintains procedures, including instruction and operational interfaces, to backup data on computer systems and servers. Coordinates the maintenance and repair of both analogue and VOIP telephone equipment. Monitors, sustains, and works to enhance system and/or network performance regarding availability, throughput, and response time, in keeping with established service-level agreements. Recommends, performs and /or coordinates maintenance services appropriate to maintain availability and function of city systems and networks according to established service-level agreements. Coordinates project implementations in conjunction with consultants and client staff and management. Works with external vendors to obtain technology services and products to satisfy business needs. Provides application technical support for unique department applications. Bank Of America Jacksonville, FL May 2022 May 2023 Sr. IT Helpdesk Specialist Provide Tier II, III and IV support to Merrill Lynch Users, specifically those with new laptops rollout.(VPN Connectivity, Printers, Office more related with Outlook Issues). Administered Office 365 and MS Exchange, including user account management, email configuration, and troubleshooting. Provided expert technical support for third-party financial applications, such as Bloomberg, adeptly troubleshooting and resolving issues to ensure smooth workflow and heightened productivity in fast-paced settings. Create assign and Update tickets through Remedy Ticketing System accordingly. Escalate tickets depending on the categorization of the issue. Corrected issues within windows registry, shared drive issues, security issues for individual users on needed basis, replacing failed hardware PC hardware, monitors, re-imaging Pcs and reconnecting to network. Assist as needed remotely through Microsoft Assistance. Provide Application support to the ERP system. Assist with user account set ups in Active Directory including supporting password resets and termination of employees. Provided support to the Branch Networking Helpdesk and Global Helpdesk during high call volumes. Diagnosed, installed, configured, and repaired computer systems and software to ensure optimal functionality. Deploy Applications through SCCM. Recorded and documented processes, both existing and newly established. Assist in new laptop rollout project. Manage Windows Servers, Active Directory Services, DNS, DHCP, WDS, SCCM. Ponte Vedra Corporation, Jacksonville, FL Mar 2020 Feb 2022 IT System Engineer/ Administrator Promote excellent customer service, effective timely response and provide overall expertise supporting different issues with the ticketing system. Enforce quality of service guidelines to accomplish ITIL procedures, and overall customer satisfaction. Setup HP Switches to operate on different VLans (Guest, Phone System, Admin, Camera System) Support an average of 1500 users. Ensure provides a timely and considerate customer service to end users resolving technical issues. Assist office staff and directors board onsite and remotely through remote assistance tools (Bomgar). Troubleshot hardware, software, and connection issues, Network Diagnose and repairing PCs and printers to ensure minimal disruption to workflow. Creating user accounts and managing access control based on company policies. Analyzing and identifying reporting issues and implementing preventative solutions. Offer suggestions for any process improvements and develop new written procedures. Ability to use & troubleshoot Microsoft Windows 7, Windows 10 operating system, Microsoft Office 365, Intermediate level of troubleshooting on Excel & Outlook) Setup emails on different mobile platforms (IOS & Android) Email spam filtering system management with Barracuda in the Cloud. Internet filtering with Cisco Umbrella in the cloud. Managing Domain Group Policies. Active Directory (managing User Profiles, Logon Scripts, personal drives, Password Reset, Enable and Disable accounts. Managing Servers in VMWare Vcenter. Manage Inventory, patches deployment, Windows Builds deployment including 3rd party applications through Kace Software. Managing Cisco Amp Cloud as the security endpoint antivirus protection software. Web.com Group, Jacksonville, FL Jul 2019 Mar 2020 System Administrator Keep tracking of software and Hardware Inventory using SCCM, Apply Windows patches using Microsoft System Center Configuration Manager (SCCM) and any MSI package file needed in the Local network. Add driver packages in SCCM. SCCM experience (Add wim images as needed to install Windows OS in SCCM (System Center Configuration Manager). Creation of device collections in SCCM, Deploy OS upgrade packages, Creation of Task Sequences to Install Windows 10 and enable bit locker. Creation of bootable media devices in SCCM. Worked in a windows 10 upgrade project using SCCM. Manage ticketing system (Attend tickets, closing tickets, provide accurate documentation of the resolution. Creation of VDIs (Virtual Desktops) in VMware Horizon for certain applications and users. Troubleshooting Windows 10 issues and repairing BCD corrupt files as needed to fix the issue. Troubleshooting Windows 10 using Windows Recovery WinRE (sfc /scannow /offbootdir=d:\ /offwindir=d:\windows, chkdsk /r /f, BCDBoot.exe. ERC Enhanced Resource Centers, Jacksonville, FL May 2018 Jul 2019 System Administrator, ERC (Collection Agency) Support the entire call floor and Corporate Offices with issues presented in a day-by-day basis. Troubleshoot Office, connectivity, and printing issues, Windows troubleshooting. Troubleshoot Citrix issues with Citrix receiver and Xendesktop. Deploying windows 10 install images using WDS and PXE booting to Windows 7 target computers, capture images, if necessary, as a master image. Creation of Task Sequences in MDT (Microsoft Deployment Toolkit to capture Images and Install Windows 10. Manage ticketing system (Attend tickets, closing tickets, provide accurate documentation of the solution. Update Hardware inventory in the system, if necessary, taking notes of relevant data (asset tag, serial number, model, brand, etc.). Update windows computers using WSUS. Creating MSI packages to deploy and install third-party software such as Google Chrome, Adobe Reader using Lan Sweeper. |
