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Organized and efficient Administrative Specialist with over 13 years of experience in medical and office environments, recognized for attention to detail, high organizational standards, and proactive problem- solving. Currently studying for the Microsoft Power BI PL-300 certification, expanding my data visualization and analytical skills to bring additional value to administrative roles. Experienced in managing day-to-day operations, coordinating schedules, handling client inquiries, and streamlining office workflows. Known for creating smooth client experiences and an efficient workplace, with a strong ability to lead and support teams in high-paced environments.Office Administration & SchedulingCustomer Service & Client RelationsRecord Management & ComplianceInventory & Supplies OversightTraining & Team CollaborationData Entry & Documentation AccuracyTeam leadershipCommunicationOperations managementImageLift  Tampa, FLSurgical Medical Assistant & Clincial CoordinatorJob Duties:Spearheaded patient scheduling and office supply orders, streamlining processes to improve operational efficiency.Provided exceptional client service through phone support and patient triage, boosting client satisfaction and retention.Trained and supervised team members, supporting a positive work environment and effective onboarding.Jan 2024- PresentPHONE NUMBER AVAILABLE  EMAIL AVAILABLE342 Sunset Key, Plant City, Fl 33565Essence AllenPROFESSIONAL EXPERIENCEKEY COMPETENCIESUnited HealthCare  Plant City, FLCustomer Service Advocate (Remote)Job Duties:Delivered remote administrative support, assisting clients with health benefits guidance and enrollment. Completed comprehensive documentation and data entry tasks, ensuring 100% compliance with health standards.December 2021- Feb 2022ArtLipo & Plastic Surgery  Tampa, FLLead Surgical Medical Assistant & Clinical Coordinator Job Duties:Coordinated appointments, patient records, and supply orders, significantly reducing delays in office operations.Served as a primary contact for patient inquiries and follow-ups, maintaining high levels of patient engagement.Recruited and trained administrative staff, enhancing team effectiveness and client service delivery. June 2017 - Feb 2021Ultimate Medical Academy, Tampa, FLMedical/Clinical Lab Assistant, 2011Graduated with High HonorsEDUCATIONHillsborough Community College, Tampa, FLMicrosoft Data Analyst Course - Power BI PL-300Estimated Completion Date 12/30/2024NHA Certified Clinical Medical Assistant (CCMA) #2522-8510 Adult and Pediatric Basic Life Support (BLS)CERTIFICATIONSAFC Urgent CareMed Express Urgent Care, Tampa, FLClinical & Administrative AssistantJob Duties:Handled patient intake, recorded data, and assisted with laboratory tasks, supporting smooth patient flow and accurate records.Managed medical records, performed clerical duties such as charting, filing, and prescription management to assist front office operations.2014-2017United HealthCare  Plant City, FLCustomer Service Advocate (Remote)Job Duties:Delivered remote administrative support, assisting clients with health benefits guidance and enrollment. Completed comprehensive documentation and data entry tasks, ensuring 100% compliance with health standards.December 2021- Feb 2022Womens Care Florida, Tampa, FLClinical & Administrative Assistant 2013-2014Handled patient intake, recorded data, and assisted with laboratory tasks, supporting smooth patient flow and accurate records.Managed medical records, performed clerical duties such as charting, filing, and prescription management to assist front office operations.Job Duties:Infinity (HRC Medical)  Tampa, FLClinical Assistant & Assistant Office ManagerJob Duties:Handled patient intake, recorded data, and assisted with laboratory tasks, supporting smooth patient flow and accurate records.Managed medical records, performed clerical duties such as charting, filing, and prescription management to assist front office operations.Managed office operations, including inventory, billing, and administrative record-keeping. Supported EHR system training for staff, boosting adoption and accuracy across teams. Led a team of medical assistants, creating clear workflows and accountability for smooth operations. 2011-2013