Candidate Information Title Customer Service Administrative Assistant Target Location US-PA-Ridley Park Email Available with paid plan Phone Available with paid plan

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CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLE Ext (mobile)Crum Lynne, PASKILLS Customer Service Multi-tasking Reception Duties Audit Service Invoicing > Issuing Invoices Self-motivated Administrative Assistant Insurance Coordinator Customer Service Representative Dental Insurance Coordinator industry~customer-serviceEXPERIENCEOral Facial Dental Implant Surgery Center Glen Mills, PACUSTOMER SERVICE REPRESENTATIVE,/ADMINISTRATIVE ASSISTANT.11/2022 - 04/2024Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersResolve customer complaints via phone, email, mail, or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingCancel or upgrade accountsAssist with placement of orders, refunds, or exchangesAdvise on company informationTake payment information and other pertinent information such as addresses and phone numbersPlace or cancel ordersAnswer questions about warranties or terms of saleRose Tree Dental Group Media, PAINSURANCE COORDINATOR11/2002 - 07/2016BillingFinancial GuidanceResponsible for customer service functions such as greetingRegistering patients for appointments and answering any questionsCharged with the responsibility of insurance verification.References are available upon request