Candidate Information Title Technical Support Project Manager Target Location US-GA-Atlanta Email Available with paid plan Phone Available with paid plan

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TERAHNSUTTONTS Atlanta, Ga Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYClient-focused Technical Support Representative with a background in leadership in regards to using multiple software. Strong critical thinker with troubleshooting skills to resolve issues and identify root causes. Strong record of success in resolving client concerns with first call. Leverages phone, email, and other technologies to offer remote support to end- users with a high focus on prompt communication.SKILLS Technical Documentation  Technical Support  Hardware Installation Security Patching  Incident Management  Mobile Device Management Software UpdatingEXPERIENCEProject Manager February 2022 - December 2023Dominion Energy leesburg, Virginia Oversaw technology and application selection, systems development, and resource acquisition. Collaborated with management and staff to provide technical assistance for continuous improvement of operation solutions. Maintained high technical standards by regularly reviewing, analyzing, and correcting the team. Utilized DVP techniques in correlation with Honeywell products to efficiently task employees to target areas. The point of contact for all technical supportOperations Manager January 2018 - December 2022United Parcel Service, UPS Atlanta, Georgia Strategized and implemented successful techniques within distribution Used proprietary company software to problem-solve issues and anticipate troubleshooting issues that threaten to disrupt operations uptime. Identified process improvement opportunities to promote world-class customer experience. Planned layouts for optimum workflows and business results. That coincided with employee tech and machinery. Researched workflows within the system that pertained to robotic technology and engaged in feedback sessions during the site build.Customer service Representative June 2015 - February 2018 Apple Support RemoteDeveloped reports, refined user interfaces and prepared programming code in alignment with applicable security controls. Utilized established IT methods, tests, procedures and techniques to record results. Used database and software development tools and maintained IT systems. Identified and resolved issues using software and hardware. Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.EDUCATIONAssociate in Science (A.S.) May 2016Chattahoochee Technical College, Mareitta, GA