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Michelle Frank-CrowderStreet Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLERECRUITING MANAGEREmployee Management  Results Driven Leadership  Workforce Recognition & SupportHuman Resources  Customer Service  Reporting SpecialistWORK EXPERIENCEStaffmark Group, Joliet, IL May 2022 - presentRecruiting ManagerProvided all on-site human resources services to high-volume staffing client. Regular problem solving and decision making regarding the hiring, placement, discipline, and termination of temporary employees.Confidential management of performance issues, investigations, injury reports, workers compensation matters and unemployment claims for on-site employees.Organized team-building events and created an environment for employee satisfaction. Received multiple commendations and awards from upper management for customer service satisfaction and volume metrics.Total Staffing Solution, Romeoville, IL Aug 2021 - May 2022Employment SpecialistRecruited, hired, and evaluated staff for placement at sites in multiple industries.Worked with customers to establish primary needs and successfully accomplished placement goals.Established positive customer relationships with both long-term and short-term clients.Rons Staffing Agency, Joliet, IL Oct 2020  Aug 2021Logistics Office ClerkOversaw management of department including ordering, scheduling, and equipment maintenance.Performed primary customer service responsibilities including answering phone, faxing, and filing.People Ready, Crest Hill, IL Jan 2019- Oct 2020Recruiting SpecialistPerformed on-site interviews and successfully placed candidates with partnered hiring managers.Developed and maintained relationships with partners and candidates with effective communication whether in person or electronically.Integrity Staffing Solution, Joliet, IL Aug 2017-Nov 2018Lead Job Placement SpecialistExecuted full cycle recruitment for client customers. Source and screen candidates, interview, and introduce to hiring manager.Managed successful team of 8-10 recruiters. Trained staff when appropriate.Provided guidance for conflict de-escalation and conflict resolution.EDUCATIONJoliet Junior College, Joliet, IL 2016National Career Readiness Certificate (NCRC)  Gold Level