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Click here or scroll down to respond to this candidate Candidate's Name
Marion, Iowa Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLE
SKILLS
Proficient in Microsoft Office Experience with PeopleSoft, ACT,
applications SugarCRM, and Brandwise
Complaint Handling Customer Relationship Management
Customer Needs Assessment Payment management
Team training and development Queue management
Troubleshooting Shipment Tracking
Sales follow-up Returns processing
Call Control Documentation and notes
Public Speaking Customer queries
Appointment Coordination Company policy adherence
Call center experience Product Sales
Customer Retention Email management
Presentation Skills
PROFESSIONAL SUMMARY
Dedicated and results-driven professional committed to achieving excellence in both
personal and professional endeavors. Seeking a Customer Service or Customer Care
position to leverage my skills and extensive experience. Driven Manager with
experience as primary point of escalation for high-level client questions, needs, wants
and complaints. Passionate about delivering superior interactions with customers by
hearing issues, requirements and requests to provide first-class customized solutions.
Dedicated to identifying trends by analyzing customer records, purchases, inquiries and
complaints to develop rapid solutions.
WORK HISTORY
03/2020 to Current Customer Service
TCS Cedar Rapids, Iowa
Work in both office and WFH settings
Assist clients with fixed and variable annuities
Handle claims calls, helping agents and beneficiaries collect on death payments.
Explained online self-help options to customers to promote additional and
after-hours support choices.
Developed highly empathetic client relationships and earned reputation for
exceeding service standard goals.
Promoted superior experience by addressing customer concerns, demonstrating
empathy, and resolving problems swiftly.
01/2019 to 03/2020 Customer Service
AEROTEK Cedar Rapids, Iowa
Provided customer service support.
Provided company information and policies to customers upon inquiry and
answered questions via phone,
Described product and service details to customers to provide information on
benefits and advantages.
Escalated critical customer issues to supervisor to avoid lost revenue and canceled
policies.
Developed highly empathetic client relationships and earned reputation for
exceeding service standard goals.
01/2013 to 01/2019 Territory Account Manager
CCP Industries Cleveland, Ohio
Manage territory Area 326, including Cedar Rapids, Waterloo, Dubuque, and Iowa
City
Sales and service of B2B products such as safety equipment, PPE, industrial
wipers, janitorial supplies, and work garments
Handle time and travel management, sales, and various reports
Achievements: Presidents Club, Rookie of the Year, and over 109% yearly
territory growth.
Documented time, calls, and results, and submitted reports.
Monitored expenses and time usage to maximize effectiveness.
Developed and presented talks on available products and services that could meet
current business needs.
Researched competitor activity and used findings to develop sales growth
strategies.
Established successful account relationships by building rapport and maintaining
consistent communication.
Worked with vendors and suppliers to support timely delivery of products and
services.
Achieved sales goals and service targets by cultivating and securing new customer
relationships.
04/2008 to 01/2013 Territory Manager
Palmer and Associates Kansas City and Dallas, Texas
Managed sales and service for East and Central Iowa
Focused on retail stores, with an emphasis on women's accessories and jewelry
Handled time and travel management, sales calls, and all reports
Participated in sales seminars in Dallas, Toronto, and Kansas City
Attended trade shows in Atlanta and Dallas
Achievements: Annual sales of $765,000 and a 90% customer retention rate.
EDUCATION
1973 High School Diploma
Oelwein Community High School - Oelwein, IA
HOBBIES AND INTERESTS
Motorcycling
Boating
Gardening
Home decorating
REFERENCES
Available upon request
BOATING, GARDENING, SEWING, CRAFTING, MOTORCYCLING, RACING
My family is very active in snowmobile racing, both on grass and snow. We have won
many national awards and I like being a part of the team. I enjoy boating in the summer
and sad when the season is over .
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