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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: (Street Address ) 531-9933 Linkedin Page: https://LINKEDIN LINK AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated, customer-focused, and result-driven Electrical Engineer, Computer Science Instructor, Account Manager, and Marketing Strategist with 30+ years of experience seeking Technical Customer Service positions. Exceptional experience and knowledge of the electrical engineering, computer hardware/software, Microsoft Office, account management, and social media marketing tools and practices. Ability to expertly communicate complex subjects in simple language. A comprehensive and detailed summary of all my educational and professional background including the recommendations is available in my LinkedIn profile.HIGHLIGHTS OF EXPERTISEConsultation & Solution SellingTechnical SalesNegotiation, Sales ClosingAccount ManagementB2B Prospecting/OutreachB2C Prospecting/OutreachMicrosoft OfficeMicrosoft Dynamics 365Excel Pivot TablesPROFESSIONAL WORK EXPERIENCEBunzl Retail Services Morton Grove, ILCustomer Service Representative October 2022 March 2024Entering and releasing daily orders in JANUSSending open invoices and receiving the payments for the accounts receivablesAnswering questions regarding the accounts payable & receivable in finance departmentXYLEM Morton Grove, ILTechnical Customer Service Representative January 2022 July 2022Daily email distribution among the customer service representativesChitown Digital Solutions Chicago, ILMarketing Strategist January 2015 January 2020Development of multiple channel social media marketing strategies for the clients primarily within the Greater Chicago Area marketCreation of Mobile Apps, Responsive & Mobile Websites, SMS Marketing Campaigns, and providing online Reputation Management Services for the small and medium size businessesBuilding and growing professional networks as well as constantly prospecting in order to maintain the active sales pipelineTOHO TECHNOLOGY Chicago, ILSales Manager US, Europe, and Middle East July 2013 September 2014Development of key relationships with major semiconductor companies including Texas Instrument, TriQuint, Seagate, Polar Semiconductor, Cypress, and research facilities such as Los Alamos National Laboratory and Sandia National LaboratoriesUtilization of multiple outreach methods to secure fresh clients (networking, conferences, and trade shows)Successfully closed a major account within the highly competitive UAE market -- $149,000.00Led an executive-level presentation on a new product via WebEx and received purchase order for $50,000Major sales account negotiated and closed over the phone for four units totaling $160,000.00Total actual and projected sales for the 2014 exceeded $800,000.00ABB Inc. Tehran, IRANRegional Account Manager February 2009 December 2012Development and maximizing growth potential of key accounts by presenting new productsRegularly connected with all the channel partners to ensure the prompt delivery of the new ordersContinuously maintained the client contact to check if the services and maintenance requirements were delivered as well as the replacement/repair orders which needed to be fulfilledManagement of all the equipment shipping/receiving for the repair/replacement ordersMaintained one of the highest satisfaction rates amongst the clients within the companySuccessfully trained and coached the channel partners (management of one of the strongest regional teams)Consistently met or exceeded the corporate sales and the sales teams targets.Sales & Marketing Manager Motors & Drives January 2004 January 2009Creation and management of successful channel partner network strategies which aided in the growth to 20+ channel partners within the three years in major Iranian urban markets including Tehran, Esfahan, and TabrizGarnered the award for an Exceptional Sales & Growth of the ACS 800 in the Middle East in 2006Creation of the product knowledge and the sales training seminars for the channel partners, management, and sales professionalsRegular consultation with the channel partners to review the individual plans as well as to train them in the product knowledgeDevelopment and implementation of multiple marketing strategies for the new product lines to grow prospect pipelineTOTAL Assaluyeh, IRANElectrical & Computer Instructor April 1998 December 2003Preparation and organization of the syllabus, course materials, and assessments related to the operations and the maintenance schedules of the brand new gas refinery designed by the French oil company TOTAL, prior, during, and after the constructionCoordination with the 3rd party independent training institution for PLC and Instrumentation Calibration classesCoordination with the vendors for the on-the-job training during the Installation, pre-commissioning, commissioning, and the start-up phases of the newly constructed gas refinerySuccessfully trained 900+ engineers and technicians to operate/maintain the complex equipment as well as to manage the facilitiesCERTIFICATIONS & PROFESSIONAL DEVELOPMENTSTechnical Support Fundamentals Google July 2018Data Visualization and Dashboards with Excel and Cognos IBM Certificate, June 2021Excel Basics for Data Analysis IBM Certificate, 2021Customer Service Fundamentals Lynda.comEDUCATIONMaster of Science Electrical Engineering Southern Illinois UniversityBachelor of Science Electrical Engineering Southern Illinois University |
