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Click here or scroll down to respond to this candidate80 Brighton Hill Road Apt.4331Columbia, SC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SKILLSExcellent judgmentDetail orientedStrong work ethicTeam playerTime managementWillingness to learnProficiency in Microsoft office/ ExcelWorks proficiently in face paced environmentsCritical thinkingCapability to handle high stress situationsGreat communicationComputer operationAbility to understand limited and broken EnglishAbility to handle sensitive information with carefulness and cautionAbility to learn and adapt to work environment and expectationsDemonstrates integrityGreat customer assistanceEXPERIENCEPalmetto State Armory, West Columbia SC - Distribution Warehouse AssociateJanuary 2024 - PresentPrimarily responsible for fulfilling customers orders by picking, packing, and shipping product using the warehouse management systemResponsible for reporting any errors or discrepancies to their supervisor to be resolvedCheck in all incoming inventory and find and document any discrepanciesResponsible for processing requests; packaging, pulling, packing, labeling, and shipping ordersRead orders to ascertain description, sizes, colors, quantities, serial numbers of merchandiseIdentify product discrepancies and proactively resolve issues regarding themBreaks down cardboard and disposes of it in correct locationPerform tasks related to shipping and transportation of orders; perform all functions of cargo handling including but not limited to processing, loading, and off-loading freightRequired to stay current on all shipping regulations and procedures and ensure that employee are adhering to these changesComplies with federal, state, and local warehousing, material handling, and shipping requirementsEnsure that all inventory is put away promptly when it is received Lifting objects up to 60 lbsBlue Cross Blue Shield, Columbia SC - Customer Service Advocate II & Claim Customer Service Advocate l, Maternity ManagementMay 2022 - October 2023Providing prompt, accurate, thorough and courteous responses to all customer inquiries.Performs research as needed to resolve inquiries.Initiates or processes adjustments or performs other research as needed to resolve inquiries.Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.Provides feedback to management regarding customer problems, questions and needs.Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines.Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes.Ensures claims are processing according to established quality and production standardCross trained among multiple duties within the department.Assist with the training of new employees and cross training of coworkers.Excellent verbal and written communication skills.Proficient spelling, punctuation, and grammar.Create authorization and denials (if applicable), work faxes daily.Strong human relations and organizational skills.Ability to handle confidential or sensitive information with discretion.Ability to learn and operate multiple computer systems effectively and efficiently.Food Lion, Columbia SC Cashier Team Lead / Office AssociateJune 2020 - May 2022Processed cash, check and credit cards for customer purchases.Counted cash drawers at beginning of shifts to verify correct amounts.Processed merchandise returns and exchanges.Bagged or boxed merchandise and prepared packages for shipment.Kept periodic balance sheets of amounts and numbers of transactions.Supervised others and provided on-the-job training.Monitored self-checkout stations to assist customers and ensure registers working appropriately.Helped customers locate merchandise.Scheduled appointments, maintaining calendars for personnel.Developed materials to coordinate and assist with employee training.Answered questions and concerns regarding company products, services and prices.Zaxbys, Columbia SC Front/Back of House Team MemberSeptember 2019 - April 2020Greeted and informed customers of products, fostering positive store experiences.Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.Delegated tasks to team members according to project requirements and employee strengths.Maintained store inventories and ordered new materials to increase item availability.Conducted performance reviews to measure employee growth and skills.Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.Took appropriate measures to correct service quality decits.Recommended changes in working conditions and equipment to increase business unit and team efficiency.EDUCATIONRidge View High School, Columbia SC High School Diploma (June 2021)GPA : 3.5Midlands Technical College, Columbia SC Associate in Applied Science (A.A.S) Applied Psychology Candidate (Expected graduation May 2025)GPA: 3.8 |
