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Vickie L. Williams/Technical ResumeMaintenance Supervisor/Project Engineer/Tier 1 Technician/Sales RepStreet Address  /williamsvickie1963@gmail.comNom Nom Now Inc, Nashville2024-PresentMaintenance SupervisorSupervise Maintenance Technicians in their daily task such as Work Order submission and completion, taking initiative in ordering necessary parts, shop cleanlinessSupporting Senior Maintenance Supervision in spear heading tool accountabilityDocument and advise in troubleshooting procedures step by step which are Mechanical, Electrical, PLC logic and Pneumatic in natureSupport start up initiatives following a Safety Chain grid which included belt speeds, HMI screen power ability and actuation, water chiller operation, die inspection and drive chain functionalityAttend Operations meetings to communicate start up issuesSupport Food Safety Practices by following QA guidelinesFollowing Incident Reporting Practices to ensure the best SafetyAsurion,Nashville AT&T2018-2022Customer Support with empathyUtilized hands on knowledge of Ios, Android and Windows operating systemWorking knowledge of the Rescue Fully Remote In Application for hands on ios supportUtilized Clarify Ticket writing ToolDevice activation, cancellation and suspension specialist remotely using OpusMentored teamsReceived Kudos from COOActing Team LeadAvery Dennison, Flowery Branch Georgia-Project Engineer 1995-1996Plant floor Trainer on new installationsA part of the Model Facility TeamCompleted Allen Bradley Training school for hands on plant ios programmingCoordinated the installation of our plants 1st PLC operated-Printing pressRenovated the plant card entry security to a Coded Entry SystemCoordinated the installation of our Plant Fire Alarm SystemLouis Rich Meats, Maintenance Supervisor1994-1995Assigned preventive maintenance routines for lead techsParticipated in maintenance bullet point information sharing meetingsPrimary liaison between maintenance & new installationCompleted Cost Analysis for plant engineering projects including fringe rateOscar Mayer Foods Goodlettsville,TN Maintenance Supervisor and Planner 1991-1994Planned maintenance, power house Red Lion Charting and Electronic Control conversion engineering jobsSupervised general and area maintenanceCoordinated training for maintenance staffServed as liaison between maintenance and engineeringCompleted Cost Analysis for plant engineering projects including fringe rateEducationTennessee State University- Electrical Engineering BS Degree 1991 -Hands on Capstone IC Design Senior ProjectSociety: SWE